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M-TRACK HUB's USB cable needs to be reconnected after every PC restart if power was turned off

(Btw i dind't get any support code by registering my product so i can't ask on my profile, tell me Why?)

After 12 hours of setting M-track hub with active monitors and Win 7 i managed to get the sound to work except for one thing.

Consider this:

Whenever I turn off my pc and turn off my power cord and then turn everything on again and load up Win 7, i have to manually replug the USB cable leading to M-track hub to get the sound to work, because it wouldn't work otherwise.

I need to know how to fix this. I turn off PC power source every night and I won't replug the cable every morning.

Yes I did got go Control Devices and turned off every USB's power saving option.
Yes I did got to advanced energy settings turning to Disabled that USB option.
I also tried PC restarts with M-track hub' own power cord which also didn't help.
No I won't test the Hub with a different PC.

Thanks for an answer.
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  • Hey Aleš,

    Thanks for posting!

    Sorry you're having some trouble with that! The M-Track will not send a command back to your computer to tell it to stop sending power. It does not have a switch to turn power on and off so when it is connected to a USB port that is sending power, the Hub is powered.

    The M-Track Hub does require a driver for Windows OS. I did not see any mention of a driver in your post so you'll want to be sure to install that before proceeding. You can download the driver for Windows 7 at the link below:

    M-Audio M-Track Hub Driver (v1.0.3) - Windows

    If you've installed the driver and you're still having some trouble, the remaining troubleshooting steps are to test the connection between the Hub and your computer. Try using a different USB cable, different USB ports on your computer, and you really do want to try testing with a different computer. This will help you determine whether this behavior is relative to the Hub or not.

    If you try the steps above and you're still having difficulty, this could be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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  • I do have that driver installed. The insteresting information from your post is this:

    "The M-Track will not send a command back to your computer to tell it to stop sending power. It does not have a switch to turn power on and off so when it is connected to a USB port that is sending power, the Hub is powered."

    The thing is that in my case when the power is off and as you mentioned USB port is not sending the power, and then when I start the PC and everything, I have to manually remove and plug back the USB cable to the M Track Hub to make it work again, otherwise I wouldn't hear any sound. It seems like when the Hub looses the incoming power for even a small period of time, it doesn't boot well. (attaching the HUB's own power cord doesn't help at all though - it might be some strange USB problem).

    This is what I would like to fix somehow. I was testing all USB slots to no avail. Ok then, I'll try to find some notebook to test this on.

    I find it hard to believe I would be the first one to report something like this.

    Anyway thanks for help.
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  • Well I won't be able to test this on notebook for now. It starts with Win 7 not liking unsigned drivers in M-Audio M-Track Hub Driver (v1.0.3). So that driver protection needs to be ignored in settings. Then it seems the HUB needs Intel's management interface which needs new chipset and it goes on and on. As I have written in the first post, it took me 12 hours of settings by trial and error to get the sound to work on my main PC and I don't have energy to do this again on another one.

    Basically if you haven't heard about this problem with HUB before then I'll have to look somewhere else and study some USB / audio interfaces problems to solve it. Oh well.
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