M-Track Plus MKII - Crash on Windows 7

Hi Support!

Yesterady i have buy audio interface M-TRACK plus MK2.
I have connected the M-TRACK, search (on m-audio.com), install the driver and disable the integrated sound card.
At first connection the M-TRACK don't give the signal. After a bit the interface is ready, but when turn high the volume the headphones, it crash.
Same problem when opend ableton, at first imput the M-TRACK stop working. I try also asio4all but not' change!
Sometimes there are audio problems during normal computer use (noise of swish, scratch)

The problem are the driver with windows 7.

Waiting Support
Bye L from ITALY
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  • Hi,

    Thanks for posting.

    Please make sure that you have installed the driver for the M-Track Plus MKII:

    M-Track Plus MKII - Windows 7 Driver

    I can assure you that any issue from the M-Track crashing when you turn up the headphone volume, is not a problem with the driver, but could be a hardware issue. I think you have proved this by testing with ASIO4All driver and having the same problem.

    Please call or email your nearest Tech Support team or distributor for further assistance and service options if necessary:

    USA & Canada
    Phone: 401-658-5765
    Hours: Monday - Friday 8:30AM - 6:30PM EST

    Germany
    Phone: +49-2154-81299-20
    Hours: Monday - Friday 9:00AM - 5:00PM CET

    UK/Europe
    Phone: 44(0)1252-896040
    Hours: Monday - Friday 9:00AM - 6:00PM BST

    Brazil
    Phone: +5511 - 3222-6476
    Hours: Monday - Friday 9:00AM - 6:00PM BRT

    Email
    http://www.m-audio.com/support/contact
    (service inquiries do not require a support code)

    International Distributors
    http://m-audio.com/distributors
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  • Hi corey!
    You were right, the problem was the hardware,
    the m track plus was defective.
    The M AUDIO distribution italy has changed and sent a new hardware!
    bye L
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