I’m frustrated

M-Track plus ii - no audio from inputs unless knob is set to direct, also no stereo

Since moving to my new PC, my M-Track has had issues - I cannot hear anything from the inputs unless I set the input knob to Direct, rather than USB, and when it's set to Direct, all audio is flat mono.

I've just moved to a new PC, it worked fine on my old machine. I've tried re-installing the device, I've had a good rummage through the control panel settings and can't find anything that resolves this, it happens regardless of what sources I plug into the inputs.
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