M-Track Quad Mac 10.15 CATALINA driver.

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It has just stoped working.
Are you releasing an update soon?

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Israel Caballero October 05, 2019 16:29

The update for support of 64 bits apps and drivers is probably the reason of the failing. We just want to know if you have plans to release updated firmware in schedule for this interface.

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The update for support of 64 bits apps and drivers is probably the reason of the failing. We just want to know if you have plans to release updated firmware in schedule for this interface.

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Eliza (Official Rep) October 08, 2019 13:03

Hey Israel,

Thanks for posting!

The team is currently assessing compatibility for the new Catalina macOS and M-Audio drivers. We encourage all of our users to remain on their current OS until a full statement announcing software compatibility is made. This page will be updated to reflect product compatibility following the release of macOS 10.15 Catalina:

macOS 10.15 Catalina and iOS13 Support for M-Audio

Let me know if you have any questions!

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Hey Israel, Thanks for posting! The team is currently assessing compatibility for the new Catalina macOS and M-Audio drivers. We encourage all of our users to remain on their current OS until a full statement announcing software compatibility is made. This page will be updated to reflect product compatibility following the release of macOS 10.15 Catalina: <a href="https://m-audio.com/kb/article/2482">macOS 10.15 Catalina and iOS13 Support for M-Audio</a> Let me know if you have any questions!

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benja.escobar.b October 28, 2019 13:39

hi,

I have the same problem, sadly I already update it my computer and I would like to know if you guys are going to release an update for the M-Track Quad interface anytime soon, thank you

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hi, I have the same problem, sadly I already update it my computer and I would like to know if you guys are going to release an update for the M-Track Quad interface anytime soon, thank you

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ROBERT VELOSO October 30, 2019 03:28

It would be great to have at least a date, so I can decide if a should wait or downgrade/ditch the M-Track.

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It would be great to have at least a date, so I can decide if a should wait or downgrade/ditch the M-Track.

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Eliza (Official Rep) October 31, 2019 17:56

Hey everyone,

In terms of when compatibility will be announced, it depends on many factors so I can't provide a specific date. Catalina introduced some big system updates that the team is still working through. This is normal procedure industry-wide for any device that utilizes drivers. That said, I'll check in with the team again to see if they have any more information.

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Hey everyone, In terms of when compatibility will be announced, it depends on many factors so I can't provide a specific date. Catalina introduced some big system updates that the team is still working through. This is normal procedure industry-wide for any device that utilizes drivers. That said, I'll check in with the team again to see if they have any more information.

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ROBERT VELOSO October 31, 2019 20:45

Waiting for your reply then.

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Waiting for your reply then.

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Brahm November 02, 2019 14:12

I am also watching this thread for support. This also affects the EIE Pro. It would be great if we had an estimate as to when a driver would be made available to us. I don't want to buy a new interface because support for this has closed.

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I am also watching this thread for support. This also affects the EIE Pro. It would be great if we had an estimate as to when a driver would be made available to us. I don't want to buy a new interface because support for this has closed.

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ROBERT VELOSO November 05, 2019 02:41

Eliza, nothing yet?
Give us some feedback.

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Eliza, nothing yet? Give us some feedback.

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TheRogueMusician November 06, 2019 00:51

Also would be curious to hear any rough timelines in regards to this issue so that I can decide if I need to downgrade or not.

Cheers.

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Also would be curious to hear any rough timelines in regards to this issue so that I can decide if I need to downgrade or not. Cheers.

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ROBERT VELOSO November 06, 2019 14:45

Exactly! Come on, we used to be happy customers, help us out with a date.

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- Eliza (Official Rep) November 06, 2019 17:09
  
  Hey Robert,
  
  There's still no updates regarding support for the EIE Pro on Catalina. To be honest, since drivers haven't been released for this interface after 10.12, it's most likely that it won't be supported on Catalina. That's all the information I have at this moment until Akai makes an official announcement.
  
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- ROBERT VELOSO November 06, 2019 18:07
  
  Thanks for the feedback, since that`s the case I`ll consider either downgrade or switch my interface. If any announcement be made reply here to let us know.
  
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- ROBERT VELOSO November 17, 2019 14:01
  
  Bye M-Audio for me.
  
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Exactly! Come on, we used to be happy customers, help us out with a date.

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TheRogueMusician November 11, 2019 03:12

Hi Eliza,

Are there any timelines available for the driver updates on mac 10.15 for the M-Track Quad? Is it possible to have access to pre-release or beta versions of the updated drivers?

Thanks so much for your time.

Cheers,
Chris

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Hi Eliza, Are there any timelines available for the driver updates on mac 10.15 for the M-Track Quad? Is it possible to have access to pre-release or beta versions of the updated drivers? Thanks so much for your time. Cheers, Chris

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Dmitriy Kulikov November 19, 2019 16:08

The new mac os was released in september.
Two monts i can't work with my m-track quad. Time is money. It is not normal.
What i must do? Buy new device from m-audio or put it to trash and forgot about this company "m-audio". Or wait for Crismas gift from you guys?
If your new devices don't have problem with drivers, we want discount for it and forget about problems.
I have many other devices who need new mac os.
It's like i have windows 10 and want to play "hero of magic 3" and i must to install windows xp for my pc.

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The new mac os was released in september. Two monts i can't work with my m-track quad. Time is money. It is not normal. What i must do? Buy new device from m-audio or put it to trash and forgot about this company "m-audio". Or wait for Crismas gift from you guys? If your new devices don't have problem with drivers, we want discount for it and forget about problems. I have many other devices who need new mac os. It's like i have windows 10 and want to play "hero of magic 3" and i must to install windows xp for my pc.

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Metlhead723 November 23, 2019 15:50

Yeah, this is beyond ridiculous. I thankfully have a PC to continue my work, but woud much rather go back to my Mac. ANY kind of estimate update would be very helpful. I hope they don't pass over updating the Quad because it's now considered a "legacy" product to them :(

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Yeah, this is beyond ridiculous. I thankfully have a PC to continue my work, but woud much rather go back to my Mac. ANY kind of estimate update would be very helpful. I hope they don't pass over updating the Quad because it's now considered a "legacy" product to them :(

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TheRogueMusician November 28, 2019 04:06

Hi Eliza,

Any updates? We have just crossed over 50 days since Catalina has been released, I understand there is complexity and possible delays but is it at all possible to get a rough estimate on the expected timeline?

Any information would be appreciated.

Cheers,

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Hi Eliza, Any updates? We have just crossed over 50 days since Catalina has been released, I understand there is complexity and possible delays but is it at all possible to get a rough estimate on the expected timeline? Any information would be appreciated. Cheers,

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