I’m frustrated

M-Audio M-Track not working with Pro Tools 11!!!

I just bought this M-Audio M-Track from Best Buy (not the plus) and I have Pro Tools 11. It won't get past the load up screen in Pro Tools saying that it is "unable to locate hardware". I tried reinstalling Pro Tools, updating the interface drivers, and configure everything to make it work. Should I go buy an Avid MobilePre?
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