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I’m disappointed

Midisport 2x2 Anniversary drivers + support issues

I have a Midisport 2x2 Anniversary edition. My operating system is Windows 10 Pro x64. I tried installing the drivers and was confronted with the following error: https://imgur.com/a/Rpses2d

When I tried to file a support ticket I found out that I need a 'support code'. There is nowhere on the website that describes exactly how to get a support code. After some amount of googling I found a thread here that says you will receive a complimentary support code after registering your product. I registered my product and received no support code.

I tried to send a contact message but your contact form for some inexplicable reason requires you to input your country. Only problem was that my country, New Zealand, was not available as an option. You have North Korea on the list but not New Zealand. Seriously?

So then I tried to register an account here and that didn't work either. Today I was finally able to log in with my google account and post this.

Your support system is incredibly ridiculous with all these bugs and pointless obstacles. You might as well put 'we don't want to support our products and will make it as difficult as possible for you to access help' at the top of your website in bold caps. Never buying M-Audio again.
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  • Hey ab123,

    Thanks for posting!

    Sorry you're having some trouble with that! Doesn't really sound like there's something wrong with the M-Track - if you're receiving an error message regarding Visual C++, this sounds like it is relative to the Visual C++ resources on your computer.

    This article should help you find a resolution:

    Fix: Microsoft Visual C++ Runtime Library Error In Windows 10

    If you're still having some trouble after trying those steps let me know and I'll get you in touch with support!
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  • It's not an M-Track. It's a Midisport 2x2 Annivesary edition. If you'd taken a minute to read my message you'd have noticed that. It's right there in the title. and the first sentence.

    The issue is with your outdated and poorly programmed drivers. The last update to this driver was from 2013 and uses Visual C++ runtime 2005. As you can see in the error message it says that there's something incorrect about the way it's been programmed and that I should contact the program's administrators.

    That article you linked does not solve the issue. All my drivers are up to date and I have all the Visual C++ Runtime versions installed.
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