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I’m Frustrated

MK3 Keystation Mini 32 Only responds as a shortcuts keyboard in logic pro x

My keystation wont play any instruments or act like a playable piano. It only responds as shortcut keys in Logic Pro X. I've tried holding the + and - buttons and plugging it in to reset( as I've read as a solution). That doesn't work. I find it hard to get in touch with technical support during their hours of operation due to my work schedule. It's quite frustrating. Has anyone else encountered this problem? If so, how did you fix it?
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