I’m frustrated as this was Xmas present for my son

MTrack 2x2M - Hardware not connected

I have installed on two different Laptops one with windows V8 the other V10.

The driver is saying hardware not connected, and the device does not show up in control panel, on both computers.

The 2x2M box power light is on and the instruments are working to the monitor.

Any suggestions?
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  • Hi Ian,

    Sorry you are having trouble with that.

    This could be as simple as a bad USB cable. Please contact our support team directly and they will be able to assist with that. Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    I hope this helps! Let me know if you have any additional questions.
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