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Mtrack 8 USB problem

Hi,
After a month running in my windows 10, it doesn ́t detect my mtrack 8. I tried to install it in a windows 7 but it doesn't work

When I turn it on, It starts in eco mode.

thanks for you help
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  • Thanks for contacting us! Glad to assist!

    Sorry to hear that you are having trouble connecting the M-Track 2x2. Try out these troubleshooting steps to verify connection to your computer:

    Windows: Troubleshooting Class Compliant USB Devices

    If the product appears with a yellow triangle or other icon next to it, and/or appears in a different category in Device Manager, this may just indicate that the drivers are not installed correctly or are out of date. You can right-click where you see the controller and select uninstall. You can then disconnect and reconnect the controller and try again

    Hope this helps! Let me know if there are any questions
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  • thanks for the reply.

    My model is M-Track eight, but your answer is valid for both models.

    At this moment my card does not appear in the device manager. According to the text this means that the product is not recognized by the computer.
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