My trigger finger pro controller isnt working

hey guys, ok so i just got this for my birthday and i'm so excited. I plugged it in and its lit up and the Arsenal is working but the Hybrid 3 won't let me hit finish when i attempt to manually authenticate it, All of my air drums expansions aren't letting me "select a place to download" and the controller itself isn't working! i am running it on arsenal version 1.0.84, mac OS X version 10.6.8 and the trigger finger pro is the newest version as of sept. 17 2015. Please HELP! please please help
1 person has
this problem
+1
Reply
  • Use the Email approach to getting specific help on fixing the Hybrid3 installation (its installer is really funky, as written, from my experience -- as a critical dialog box awaiting my "OK" during my install attempt was most likely hidden behind another on-screen box, so I couldn't see it, so as to complete the Hybrid install!

    AirMusicTechnology needs to fix their awkward install routine, in my hunble opinion.

    I made matters worse by uninstalling, then reinstalling -- requiring intervention from (M-Audio?) Customer Support, via Email wherein an authorization unlock file of some sort was Emailed to me. ..

    Hope this helps.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated

  • Hi Deven,

    Sorry you are having trouble with that.

    The Trigger Finger Pro and included software is actually not supported on that OS and is likely the cause of the problems. Please use this product with Mac OSX 10.7.5 - 10.10 for full support.

    Hope this helps!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated