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My "Unknown Device" problem

Hello. I am from Turkey. I bought a "M-Audio M-Track 2X2" but I can't use. Problem is "Not recognized (unknown device)". I tried different USB ports , cables and PC. I am using Windows 7 64 bit and Windows 10 64 bit. Blue light is on when I plug in USB. But I'm getting the error.I installed last driver. I did everything but not work :( Please help me :(
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