In late September 2016 I purchased the M-Track after seeing it being demonstrated on the youtube channel. I thought it would be great for my needs having a nice sleek audio interface with a small footprint. I duly plugged it in and loaded the software and driver with no issue on my Windows 10 Pro set-up. However I had to alter some hardware a couple of weeks later and this meant I had to do a clean install of Win 10. Everything was fine until I went to install the M-Audio driver for the M-Track and I received an error in Device Manager stating:
" Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52) "
I tried and tried getting it installed, after all it work before (though not sure if that was an earlier version of the driver??), but no luck. Re-installed Windows again, making sure I loaded all updates, chipset drivers etc. but still no luck.
So I rang M-Audio support in the UK and was told I didn't need the driver as the M-Track is fully MIDI compliant, rather dumbstruck by this but decided I must remove the driver. Okay done, now its not seen as any hardware, has no ASIO driver and is not recognised aas a device in my DAW software. Just as I thought it wouldn't but I assumed M-Audio support must know what they are talking about.
So second call to M-Audio support UK and after explaining my problem again, the person said he would have to check with someone else, so put on hold for a few minutes and then on return he repeated that its fully MIDI compliant and I don't need drivers in Windows 10.
So here I am at stalemate still with a glorified paperweight, listening to support staff that obviously have no idea what they are talking about, as being MIDI compliant has nothing to do with the M-Tracks functionality as an audio interface, which is what I bought it for.
No other piece of hardware I have plugged into my PC has had its drivers refused, so this must be an issue that is M-Audio's responsibility to sort out. I have a product that does not do as it is purported to do and I am over £100 out of pocket, so come on M-Audio sort it !
I am not saying M-Audio equipment is poor as I have several other great items by them, I am just frustrated that I cannot get this issue resolved like many others with the same issue.
P.S. Don't tell me to look to Microsoft as no other drivers throw up this issue and don't tell me to disable code signing check every time I want to use my M-Track. Its a good job I have a Focusrite Interface to fall back on.