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I’m confused

no hardware found

I already installed cubase and the interface device i.e. m-track 2x2 C series but when i enter the program and try to choose the driver of my interface it shows me the following error: no hardware found. Please HELP
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  • Hey Jack,

    Sorry you're having trouble with your M-Track!

    If you are using a Mac operating system, the M-Track will behave as a class compliant USB device so you will not need to install a driver in order for it to connect and transfer data. If you are using a Windows operating system, you will need to install a driver. The driver for the M-Track 2X2 is currently at v1.0.12 can be downloaded at the following link:

    M-Audio M-Track 2X2 Driver (v1.0.12) - Windows

    With the correct driver installed where applicable, we can start to troubleshoot the connection between the M-Track and your computer. Ensure that the USB-C end of the cable is firmly in place at the back of the M-Track. You will feel a slight click when the cable is seated properly. Verify that the USB connection at your computer's USB port is seated properly as well.

    If the M-Track is not detected by the computer, try connecting it with a different USB cable and with different USB ports on your computer. If you continue to have trouble connecting the M-Track, try connecting it to a different computer to see if you can reproduce the same behavior. Remember the M-Track 2X2 series is class compliant with Mac operating systems but if you use a Windows OS, be sure to install its driver with the link above.

    If you have performed the steps above and still cannot connect the M-Track, this sounds like it could be relative to the M-Track hardware itself. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps!
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