No leds on m-audio Oxygen 61 keyboard

Hi all, some years ago I purchased an M-AUDIO Oxygen 61 and it was working fine. Today I've installed again the CD with drivers and tried to connect it by USB to my computer (USB are working fine). I've turned on the power on "button" but no red leds are appearing on the keyboard as it used to. Any idea to solve this?
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  • Hello Laura,

    Thanks for posting.

    If the display is not powering on and the keyboard is not recognized by the computer, this would more likely be a hardware issue.

    Have you tried other USB ports and USB cables?

    Do you have another computer to test with? If the same thing happens on another computer, then we know it has to be something within the Oxygen causing the issue.

    If that's the case, I'd recommend contacting the technical support team or your local distributor to discuss service options:

    USA & Canada
    Phone: 401-658-5765
    Hours: Monday - Friday 8:30AM - 6:30PM EST

    Germany
    Phone: +49-2154-81299-20
    Hours: Monday - Friday 9:00AM - 5:00PM CET

    UK/Europe
    Phone: 44(0)1252-896040
    Hours: Monday - Friday 9:00AM - 6:00PM BST

    Brazil
    Phone: +5511 - 3222-6476
    Hours: Monday - Friday 9:00AM - 6:00PM BRT

    Email
    http://www.m-audio.com/support/contact

    International Distributors
    http://m-audio.com/distributors
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  • Hi, thanks for the answer. By testing with orher devices I found that the computer is just recognising the devices already installed. The keyboard is recognised by other computers. Regards!
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