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not working on windows 10 64 bit

Hi, I got this M- track 2x2 c series, but it is not recognised at all by windows 10 64 bit. I did excatly what instructions says, it didnt work out, ı installed this latest 1.0.12 driver, but it didnt work, I see it's a common problem, have you guys found a solution yet? I'm urgently waiting for your answer, thanks in advance.
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  • Hey Ozkan,

    Thanks for posting!

    Sorry you're having trouble getting started with your M-Track!

    It does sound like you have the correct driver installed for your M-Track. For your reference, you can download the current driver for Windows 10 at this link:

    M-Audio M-Track 2X2 Driver - Windows

    With the correct driver installed, we can start to troubleshoot the connection between the M-Track and your computer. Ensure that the USB-C end of the cable is firmly in place at the back of the M-Track. You will feel a slight click when the cable is seated properly. Verify that the USB-A end of the cable at your computer's USB port is seated properly as well.

    If the M-Track is not detected by the computer, try connecting it with a different USB cable and with different USB ports on your computer. If you continue to have trouble connecting the M-Track, try connecting it to a different computer to see if you can reproduce the same behavior. The M-Track 2X2 series is class compliant with Mac operating systems but if you use a Windows OS, be sure to install its driver. If you have performed the steps above and still cannot connect the M-Track, this sounds like it could be relative to the hardware itself. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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