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Octave buttons not working oxygen 61

Hello, I purchased a used oxygen 61 everything works fine except when I try to change the octave nothing happens. Hope its not broke they said it was working condition hopefully i dont have to get a different keyboard thanks.
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  • Eliza (Official Rep) June 21, 2019 16:01
    Hey Ejr01,

    Thanks for posting!

    Sorry to hear you are having trouble! It sounds like the Octave Button contacts may be worn which is why they are not engaging. I recommend contacting our support team for further service. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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