Oxygen 25 (2010) doesnt work at all

Hi, I purchased an Oxygen 25 in 2010. I only used it a couple of times for a school project. Now 6 years later I wanted to use it again but to my big surprise it's not working, no sign of life when plugging it into my pc nor mac.

I tried to install some drivers but without success.

I wrote to support 1-2 months ago but never received a reply.

For some reason I cant register my product online, the serial number 'is not correct'.

Any suggestions on how to solve this? The small display on the Oxygen is not lightening up either when connected to a computer.
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  • Hi Daniel,

    Sorry you are having trouble with that.

    If you have already tested with different cables, different USB ports and a different computer and the keyboard still does not power on, please contact your nearest support team or International Distributor. Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    Let me know if you have any additional questions.
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