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I’m disappointed

OXYGEN 49 - Keys are acting up

I have an Oxygen 49 and it worked fine until it started to play several keys when only one key is pressed. I have used the software that support usually posts here, the keyboard is alive and well but it also visually shows several keys being played when only one key is played.

I also never got a support code from M-Audio, even if the product was registered. I'm in Portugal and don't know what to do because I really need the keyboard and this one is totally useless at the moment.

What's the solution for this? What can I do? Since this is a problem that has been detected by several users, can I return the keyboard at the point of purchase?

I would really appreciate an answer as soon as possible.
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