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I’m anxious

OXYGEN 49 - PROBLEMS WITH KEY

I have an Oxygen 49 and it worked fine until it started to play several keys when only one key is pressed. I have used the software that support usually posts here, the keyboard is alive and well but it also visually shows several keys being played when only one key is played.

What's the solution for this?

I would really appreciate an answer as soon as possible.
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  • I’m anxious
    HELP !! I need my keyboard ! No reply from M-AUDIO, i did not receive the access code ???
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  • Hey Steve,

    Thanks for posting!

    I'm sorry to hear that you're having trouble. From your description, it sounds like there is an internal issue with the mainboard and will need to be repaired. We can verify this with MIDI monitor software. A MIDI monitor will show you all the incoming data from any MIDI controllers or MIDI interfaces that you have connected to your computer.

    For testing MIDI devices on PC:
    Download MIDI-OX

    This video will get you set up quickly for MIDI input monitoring in MIDI-OX:
    Monitoring MIDI Input with MIDI-OX

    For testing MIDI devices on Mac:
    Download snoize: MIDI Monitor

    Select the Oxygen as a MIDI input source in the monitor and press the keys one by one. Each press should only show one MIDI Note event. If you see multiple occur in the monitor, then we can confirm that there is a hardware issue.

    Try this and let me know how it goes!
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  • I’m frustrated
    Dear Eliza,

    Thank you for your answer. In the same time, I discussed with WOODBRASS where I bought this keyboard 2,5 years ago. I sent it under waranty.

    I am realy disapointed by the quality of this keyboard from M-AUDIO. This keyboard is in a homestudio, without any dust, humidity, or a shock, and it is realy inacceptable, after 2.5 years, that I have some problem. I will not have my keyboard during 5 weeks ! I think about to buy another one but I think I will not buy a new M-AUDIO.
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