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Oxygen49 IV not working on Live 10

Hello. I'm having troubles to register/connect my new oxygen49 IV in my computer (mac) and in Ableton Live 10.

I had already configured the itens in the preferences, as the manual says, but didn't work. There's no sinal in the midi channel. And now, the daw is not recognizing the "oxygen49" any more. I put in "control surface: oxygen 4th Gen" and nothing appears in "input". But it did appear once, but wasn't working anyway.

What can it be?!

Thanks.
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