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Oxygen 61 sending junk CC changes when in Cubase 7.5

I'm having problems very similar to this:

http://community.m-audio.com/m-audio/...

Basically my Oxygen 61 is continually sending "jerky" MIDI CC changes on random faders or the mod wheel or whatever. This causes the numerical display on the front to go a little crazy and makes using the controller near impossible.

I followed the advice there and opened up the keyboard and tried reseating some of the components but nothing changed. I continued fiddling with it and I noticed that it only actually happens when I'm in Cubase 7.5 Specifically I see that it starts going haywire as soon as the "Initializing MIDI" message pops up in the Cubase loading window.

Is this a known issue? Can I fix it somehow? I'm using Windows 7 x64.
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  • Hello Nick,

    Thanks for posting. I'm sorry to hear you're having trouble!

    We can test if there are indeed "rogue" messages being sent with a MIDI monitoring software. Download one of the following:

    Mac: MIDI Monitor
    Windows: MIDI-OX

    MIDI-OX has an Options>MIDI Devices menu and MIDI Monitor has a "Sources" section from where you will choose the Oxygen 61 as the input device.

    Then, all MIDI data will be displayed in the window below. You can press a key and see the Note On / Note Off and note value. Basically, just wait and see if messages start coming through on their own. That will confirm it isn't Cubase, but the keyboard itself.

    After that, it would be good to test a different USB cable, different USB port, and if possible a different computer. That would confirm a hardware issue.

    Let me know how it goes!
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  • I went ahead and installed MIDI-OX and let it run. It seems like my noticing of Cubase might have been a fluke, and my fiddling with the wiring might have been a little bit effective. I let it run for a few hours and came back, and this time only the pitch bend wheel was giving me fluctuations. They'd happen every few minutes in short bursts. Last night I was having issues with all the faders and the mod wheel, so it's definitely an improvement. All faders seem normal, so I opened up the keyboard again and tried reseating the ribbon cable for the pitch bend and mod wheel one more time. It's... better, but I'm still getting occasional ticks around the current value on both the pitch bend and mod wheel. It seems infrequent enough that I might be able to use the keyboard, but I might still try messing with the wiring a little bit more before I give up.

    I've put it in another USB port for a few minutes and I still get the same occasional signals from pitch bend and the occasional mod wheel, however..
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  • OK, I've been messing with it more and the mod wheel especially goes crazy whenever I try to move it, particularly around the 1-20 range. If I just leave it the errant signals are much less frequent, but it's impossible to move the mod wheel smoothly. Values jump all over the place.
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  • Okay, so certainly the cause is the hardware itself. It'd be best to look into service/repair options.

    I'd recommend contacting our technical support team to discuss that a bit further. They'd be happy to help!

    USA & Canada
    Phone: 401-658-5765
    Hours: Monday - Friday 8:30AM - 6:30PM EST

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    Phone: +49-2154-81299-20
    Hours: Monday - Friday 9:00AM - 5:00PM CET

    UK/Europe
    Phone: 44(0)1252-896040
    Hours: Monday - Friday 9:00AM - 6:00PM BST

    Brazil
    Phone: +5511 - 3222-6476
    Hours: Monday - Friday 9:00AM - 6:00PM BRT

    Email
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  • I hope you guys haven't thrown your keyboards away! I have just finished putting my Oxygen 61 back together.... and it was relatively simple to fix. (strange that M-Audio could not offer a solution!)

    The random pitch bend problem may be the same problem for all this era of M-Audio keyboards.

    I just opened it to have a look at the pitch wheel and sure enough, it was a matter of adjusting the spring and locking mechanism. If anyone is interested I can post pics somewhere, but you'll probably be able to figure it out!

    Or maybe I will post the possible solution to M-Audio and they can get back to you.
    • Hi, could you post pictures of what you did? I keep getting random Pitch Bend messages, and I'm not confident enough of opening my m audio product (Since i'm way over the warranty period, and there's no coverage in my country)

      Please help me, my email is arttuamaro@gmail.com
    • Hi. I nearly threw my Oxygen 61 away because of this... but before I did I decided to see what happened if I disconnected the Pitch Wheel and Modulation Wheel.... and that was it!

      There have been no random midi messages since then!

      These two simple pieces of hardware are really cheap and nasty, and the cause of random messages that make the instrument unusable while they are connected.

      What irks me most is that M-audio could not diagnose this or offer a solution after so many users complained of the same problem. I believe they ought to have picked up on this immediately... and in fact sent replacement parts to the affected users.
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