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I’m worried

Power Button not working

I haven't use my Code 49 MIDI controller a lot hitherto, but all of a sudden, a few months ago, it stopped working. After a few researches and testing, it seems that the power button is not working. I noticed that the button wasn't pushed back and was pretty loose. I unscrewed the controller but couldn't see where the problem lies. So now I don't know what to do, to reach out for warranty or to try and fix it alone. Thank you !
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  • Hey Lucas,

    Thanks for posting!

    Sorry you're having some trouble with that! This sounds like it may be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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