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Problem with Maudio mtrack2*2m in win 10

Hello
My device (maudio mtrack 2*2m) does not work with Windows 10, when used with Adobe Audition software, it does not recognize the device as an input.

please HELP me
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  • Eliza (Official Rep) May 13, 2019 13:41
    Hey Shahriar,

    Thanks for posting!

    Sorry to hear that you are having trouble! Have you installed the M-Track's driver? Your computer will not be able to recognize the interface if its driver is not installed. You can download the driver directly from M-Audio's Knowledge Base:

    M-Audio M-Track 2X2M Driver (v1.0.14)

    If the M-Track is still not being recognized, test the connection between the interface and the computer. Try connecting the interface with a different USB cable, with different USB ports on your computer, and to a different computer to see if you can reproduce the same behavior. Be sure to connect directly to the computer via USB and avoid using any USB hubs or adapters.

    If you try the steps listed above and you are still unable to connect, it may be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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  • Hi Eliza,
    Thank you for the reply.

    I have installed the driver (v1.0.14 ) and I have no other computer, I have Windows seven on the laptop.

    Most of the time, I received this error in adobe audition : MME device internal error

    When I changed the USB port, the microphone was suddenly activated, but after several tests it was disabled again.

    Please tell me a way to understand that the problem is with the device or computer and Please tell me step by step what to do in Windows for Sound Recording.

    thanks and sorry about bad language.
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  • Hello

    found problem ,
    When I increase the sampling rate from 44100, the sound card is deactivated.
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  • I’m happy
    1
    hello again,

    problem solved.
    1-Sound 2-Recording 3-choose maudio line 4-properties 5-advanced 6-change format t0 2 chanel 32 bit 192000hz
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  • Eliza (Official Rep) May 15, 2019 19:00
    Hey Shahriar,

    Thanks for sharing your solution with the community! Happy to hear that you were able to resolve the issue :)
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