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Problem with Oxygen49

I’ve head my oxygen 49 for close to 10-11 months now........... recently I got another new synthesizer keyboard and so I packed my Oxygen into a case and was using my other keyboard.... after a week or two I came to setup my Oxgygen and everything ran smoothly except when I opened my project and was trying out certain sounds I noticed that there were certain keys that were playing up and also certain keys don’t work...... is there a place online where I could get spare parts like contacts for my Oxygen 49....??????
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  • Hey TuQica Cakau,

    Thanks for posting!

    I'm sorry to hear that you are experiencing this issue! We can verify whether your Oxygen 49 is sending all MIDI key data to your computer with MIDI monitoring software. A MIDI monitor will show you all the incoming data from any MIDI controllers or MIDI interfaces that you have connected to your computer.

    For testing MIDI devices on PC:
    Download MIDI-OX

    This video will get you set up quickly for MIDI input monitoring in MIDI-OX:
    Monitoring MIDI Input with MIDI-OX

    For testing MIDI devices on Mac:
    Download snoize: MIDI Monitor

    Select the Oxygen 49 as a MIDI input source in the monitor and send some data with its keys and controllers. If you see data appear in the input monitor window, the controller is sending MIDI data to your computer and will only need to be configured for MIDI input in the software you're using. Please refer to your software's documentation for more information regarding software setup.

    If the Oxygen 49 keys are not sending MIDI data to the monitor, your product may need to be serviced. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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