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I’m sad

Shower gel spill

Hello i have a quite delicate problem here. I happened to wake up to spilled shower gel over my code 61, it fell from shelf somehow. I would like to ask if someone knows the best aproach to clean shower gel from electronics, and also how to disassemble the keys mechanism because any warranty I had is now gone and I can only hope to clean it myself and pray for best :P
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  • Hi Roman,

    Sorry to hear that you're having trouble with that.

    If you actually have to open the unit and clean gel out from the inside, than I would avoid using any sort of water or cleaning solution and carefully wipe all the gel out as fast and cleanly as possible, preferably with a lint-free wipe or towel. You don't want to leave anything behind that could affect the electronics.

    The good news is that the Code keyboards are very much repairable, so if it ends up not working properly, you still may be able to have it repaired without needing to replace it entirely. Our support team can make some recommendations, even if you're warranty has been voided. Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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