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sound not coming out of left output from m-tack 2x2

I just bought m-track 2x2 and using it with iMac 2017 osx 10.13.4
I have 2x2 connected to iMac using usb-c and Fluid F5. The problem is sound coming out of the left channel always is quieter than right. i have switched cables and etc. but no matter what i do sound coming out of L output is smaller. Any known solutions?

ps. i have got a replacement but same issue persists
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  • First thing I would check is the fluid f5 monitors volume level, obviously you want them to both be set the same and on certain monitors it can be tricky as there's no clicks or feedback when on the dial. Turn both monitors around so the backs facing you put them side by side and make sure it's even. Also try connecting a different source with another cable playing some mp3's off a phone to check it. I don't have a mac myself but the second thing to be sure of is the audio settings are correct in the control panel, I'm sure someone else here can advise better than me on that. Other than those items it could be one of the monitor speakers is faulty too! You just have to try everything and you'll find the problem.. simple process of elimination.
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  • Hey 상문 이,

    Thanks for posting!

    Sorry you're having some trouble with that! If you've replaced the M-Track and you're experiencing the same behavior, we can probably rule out the M-Track hardware itself.

    Arthur gave some very good advice in his post - process of elimination will be your best bet to diagnose what might be going on. Do ensure that the levels on each speaker are set identically so their output levels are matched. Check your computer system's (or DAW's) mixer and ensure that the audio output is not panned right - a different audio output source will help you test that.

    Swapping the cables as you've done is a good troubleshooting step. If possible, try using different cabling entirely so you can rule that out. You can also try connecting different speakers to the main outputs of the M-Track to see if their output levels are matched.

    Try that out and let us know how it goes!

    Thanks for helping out, Arthur!
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