Standalone Arsenal knobs/faders not working on Mac Mavericks

Right now I have Arsenal open standalone, TFP in Arsenal mode, AIrdrums open, the pads are playing but the knobs and faders do nothing. They are also in Arsenal mode. What's going on, have I missed something?
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  • Hi, Nikolai. I ́m back from vacation, so let ́s see what this might be. Works here with the arsenal preset without problems. What OS, bit-version of Arsenal and Preset on TFP do you use right now? What patch are you using?
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  • Hey all,

    Nikolai, was this sudden? It was working before?

    Or, perhaps just a certain AIR Drums preset?
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  • Hi, it seems to be in all instruments/patches, not only Airdrums. Fairly sure it was working before but tbh don't remember. I did try the controls at some point but don't remember the setup.

    TFP firmware 1.00
    Arsenal 1.0.84
    Mac 10.9.4
    On TFP in CTRL knobs, faders and butons are all on Arsenal
    Advanced is on 01:Arsenal

    TFP top page Preset is Arsenal

    thanks
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  • tried reinstalling Arsenal but no change, lost the various patches that Arsenal had sort-of populated itself with. Any more ideas?

    oh and Arsenal needs a thread of its own I think, far from bulletproof yet.
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  • Make sure you have the Trigger Finger Pro Midi input ticked in Arsenal's I/O Settings. If you are controlling your DAW using theTFP and Mackie, you will want the TFP Mackie input ticked as well. DO NOT tick the TFP Arsenal Setting. It won't do anything without the Midi setting ticked but it will cause Slider 4 on Control Bank A to control Arsenal's over all volume, no matter what you have that slider set to do — I gather this may be a bug.

    Dan, what is this Arsenal input setting for? It appears to have no function and is a major trap for new users (in fact I would suggest an addendum note should be added to the TFP material to explain the above very clearly). Further I noted in one of the M-Audio YouTube videos that on Windows it is not even shown, making this Mac specific trap.

    Further, all of the current manuals state that the TFP and Arsenal communicate on Midi port 3 but monitoring the Midi communications shows that if a control or pad is set to Arsenal mode, it's message is sent on the Midi channel set in the TFP's preferences. All that the Arsenal mode on the TFP appears to do is lock a control or pad's preferences to a set of predefined values.
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  • I used the 1_0_2 update on my Mac last week and got exactly the same issue.

    Had to uninstall everything and start again but this time I didn't apply the 1_0_2 update. so back to the original 1_0_0 version.

    That's a wasted few hours I'l never get back. :)

    Cheers

    Ian
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  • And to add to that.

    If you press the CTRL button (directly above the play button), does the display on the TFP say something along the lines of "Please use the Arsenal software" even though you have it running on your computer?

    If so, I had the same.
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  • Yes I did some kind of update a few weeks ago.... might even have been the 1.0 and remember thinking things seemed generally a bit funky after that, in fact wondering why I was doing a 1.0 install when it was already working fine.

    I def. have the 'use Arsenal' message even when I am already. Where did you find the 1.0 to downgrade to, and did you just install over the newer one or go and trash everything first?

    Cheers
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  • Beautiful! I just used the uninstaller included wiith M-Audio_Trigger_Finger_Pro_1_0_2, restarted and tried Arsenal in standalone and the blue Arsenal logo is lit up like Chelsea! (you'll have to be a Brit to get that).

    Aaaaand all the controls are working again!

    Thanks so much! Anyway, I'm back to er...no driver or whatever that actually is in OSX 10.9.4 and can confidently say that the 1.0.2 driver update seems to kill the knobs and buttons etc in Arsenal standalone.
    • Great to hear you fixed you issue. Now if I can understand what you were referring to (I am gathering it is the entire TFP package). I note that my TFP Software Package is version 1.0 and I only downloaded it last Tuesday (16 Sep).

      Checking the downloads page under my account still shows version 1.0.

      Also why would a Mac require a driver for a class compliant USB Midi device?

      I feel like I am really missing something here and may be on the wrong page, or even somewhere in the wrong book.
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  • It's listed as a a Trigger Finger Pro update on the M-Audio support site as version 1_0_2 released of the 5th September for the Mac.

    I noticed the problem as soon as I installed luckily.

    Guess M-Audio need to check these on later versions of OS.

    As for Chelsea? Well, I'll say nothing ;)

    Cheers

    Ian
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  • 1
    Yep, to be honest I have no idea what it is either and also have no idea why you need it in a class-complaiant device....anyways thank you again and back to tinkering when I can.
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    • Absolutely...and to flog my dead horse a little further, a proper forum would have rinsed that all out in a matter of hours. In all honesty I have to say that that in itself gets some part of my brain wondering if it's really worth the time investment/committment to learning/setting up and customising TFP/Arsenal if there's going to be work lost and waiting around for answers at weekends etc. I'm not sure MA's support framework is up to the beast they spawned!
    • I agree that M-Audio should have dedicated forum sections for each of their products. Unless you are on a TFP post, where you can quickly select the TFP product filter on the right side of the webpage, you have to search for TFP posts, it is a real pain to have to search for these posts and given this is not how standard forums are set out it is also not Noob friendly at all.

      Given the 30 odd years I have being playing with tech, I have to say that all of this frustration is par for the course, especially with a new product like TFPt.

      M-Audio has put a lot of work into getting the hardware / firmware pretty well working for what the TFP is designed to do. What is obvious is that they have left the software as a poor cousin in the overall development of the product.

      I would guess (not having either product) that you would have had much the same issues with Maschine and Spark when they were first released, though you also must remember they were developed by companies that specialise in software development and that each of these controllers have been heavily integrated with these companies products.

      I've seen this with other hardware vendors. I have a superb RØDE Mic iXY-L that provides high quality recording via a iPhone. The hardware is fantastic but the software is really sub-par, it works but has bugs that should not have made it to release and now that iOS 8 is out the App is even less useable. In this case though the mic is useless without the hardware. Thankfully I can still make recordings with it and I have also worked out workarounds for the major iOS 8 issues.

      At least with the TFP, it really doesn't need Arsenal to work. It can talk Midi to any Midi instrument or DAW and bypass Arsenal completely. Though the fact that it can do this does not get M-Audio off the hook for the quality of the Arsenal software – it works but it could do so much more and as for being the best patch browser on the market well... maybe in a few major updates.

      BTW, have you got a copy of Midi Monitor http://www.snoize.com/MIDIMonitor? it's a god send to understanding what the hell is going on with Mii, especially when things aren't working as they should.
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  • The Trigger Finger Pro is indeed class-compliant. The driver releases were only to address very specific symptoms; in the case of v1.0.2 it was that the device was not recognized upon connecting right after a reboot.

    Very good to know that it's caused more issues than it's addressed. I wasn't able to reproduce these symptoms on a couple Macs (10.9.5 and 10.9.4).

    We'll dig in a bit further.
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  • Hi, hello...Just wanted to say You all thank You for these posts....Ive almost sent my TFP back to store. For real. Problem was the same on pc as on the macs. No needed to downgrade or to uninstall. I downloaded new driver from m-audio site - that one goes ok with automatically updating itself arsenal. Now all the knobs and faders are working. Thx mates! GOD its almost 6am - is it the time to go sleep? :)
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  • This reply was removed on 2014-12-19.
    see the change log
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