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Studio monitor malfunction

I have an M-Audio BX8 D2 (pair) but one speaker has randomly started to buzz for a sec and the cone will flex heavily when powered on, i can play music for several minutes then that same speaker will stop playing music and will beep once and hum extremely loud until i shut it off. It will power on the same way (hum and flex) no matter where the volume is set or if there is a speaker cable plugged into it or not. any ideas?
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  • This reply was removed on 2019-08-26.
    see the change log
  • Eliza (Official Rep) August 26, 2019 13:39
    Hey Zachary,

    Thanks for posting!

    I'm sorry to hear that you are having trouble. From you description, it sounds like there is an issue with the speaker's driver. As this is hardware related, I recommend reaching out to our support team for additional assistance. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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