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I’m Frustrated

Studiophile BX8 lost power. Switched cables, outlet, fuse...

Seldom used monitor. I purchased used about 4 years ago. Just looking for some help...
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  • Eliza (Official Rep) October 11, 2019 15:31
    Hey Sean,

    Thanks for posting!

    Sorry to hear that! This sounds like the internal power assembly may be damaged. I recommend reaching out to the support team for repair information. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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