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Sustain pedal issue on M Audio Keystation 88es

I own an M Audio keystation 88es. Every time I connect a sustain pedal to it and press it, the lights go off and the keyboard doesn't work. However when I depress it, everything works perfectly. How can I solve this?
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  • Eliza (Official Rep) October 18, 2019 12:42
    Hey Ato Kwamena,

    Thank for posting!

    I haven't heard of users experiencing this issue before. From your description, it sounds like there may be an internal hardware issue with the sustain port or even possibly the main PCB. I would recommend reaching out to the support team for further assistance. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.


    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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