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Trigger Fingers Pro Rec Button Not Working

Trigger Fingers Pro: Rec button doesn't stay on when I want to sequence in real time. Any idea's what this could be? Is it something I am doing wrong? Button stays on for a second or two then go's out.
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  • Hi,

    Thanks for posting.

    What software/OS are you using this with if any?

    I'm wondering if this has been setup with a DAW if the response from the DAW is causing it stop prematurely. If you have the TFP set to an external clock and it's not receiving any clock signal, it won't play or record though the lights may come on for a second. Will this happen when using Arsenal in standalone?

    If you are using this with a DAW, make sure that you follow one of our setup guides and the device is setup correctly:

    http://www.noterepeat.com/products/m-...

    I hope this helps! Let me know if you try any of this out or if you can provide some more info (maybe a video?) and I'm sure we can sort this out!
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  • I'm running OSX 10.9.5, my DAW is Logic X.. Yeah I set it up following J.C's set up Logic X video when I bought it it a year ago.. Tbh it didn't always do this.. Everything else is working fine, it's just the rec button thats the problem but the funny thing is sometimes it will stay on & sometimes it will only stay on for a few seconds. Frustrating.
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  • Hi Quentin,

    Sorry for the delay.

    Will this happen when recording to a sequence or with any other DAW? Can you try and download a trial of Ableton Live Lite and see if it does the same thing there?

    Trigger Finger Pro - Setup in Ableton Live

    I also assume that Logic stops recording when this happens, correct? Will Logic recording stop prematurely if you hit record in Logic?

    If it only happens in Logic, try some of the standard Logic troubleshooting like trashing your preferences:

    https://support.apple.com/en-us/HT200260

    Let me know if this helps!
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  • Hi, I don't use Ableton Live I use Logic X, I'm talking about recording in real time to a sequence in the actual Trigger Finger Pro as apposed to using the step sequencer. Thanks
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  • Ok, I was only asking if you could test it out with Ableton to see if response is consistent.

    If you are only recording to the internal sequencer on the TFP, will this also happen with Arsenal in standalone or only in Logic? Is the TFP synced with the clock from Logic? If the TFP is set to receive External clock, the sequencer will not start and thus won't record. This problem is a little different but it may be worth keeping in mind in case they are related.

    If you continue to have trouble with this, even in standalone or with a different DAW, the device may need to be repaired. Warranty and non-warranty claims are not handled here on the forum but I can point you in the right direction. Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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