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Trigger Finger Pro /pads r not triggering sounds

Hey guys. I just got a trigger finger pro and after installation the pads r not triggering the sounds. They light up on the hardware when i click em with the mouse on the screen but no sound what so ever. Strange thing is that the rotary knobs and the sliders r working fine in conjunction with the Arsenal software I m using IMac Pro Desktop 10.8.5 What do i do?Pls help.Thank ui
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