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Turning the AV40 Volume dial distorts noise and cuts off left speaker - any ideas/help?

Hi there,
I have been having problems with the volume control knob on the front of my AV40s. It has to be in a very particular position to play out of the left speaker, and any movement crackles the noise, and interrupts sound from playing out of the left speaker. I'm sure this is not normal. Any ideas on how to sort this out? Many thanks,
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  • Hello,

    Thanks for posting. I'm sorry to hear you're having trouble!

    This sounds like a hardware related issue. I would recommend you contact our technical support team for further assistance. They'll be happy to help!

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