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USB/DIRECT function doesn't work for me.

Hi. I bought a M-Track 2x2 and connected a condenser microphone to the input 1. Phantom is on too. If I adjust the knob towards the Direct position, it's very hard to hear sounds from microphone but if I select monitoring in DAW it's all ok. What's the problem?
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  • Hi,

    Direct should give you a direct feed of the Mic input in the Output.
    When set to USB you'll be getting the signal only from the computer.

    So what you saying is that the signal via Direct zero-latency on the device monitoring is weaker than via your DAW (input monitoring enabled), with it's inherent latency?

    Do you have any plugins running in the DAW, or do you have any faders above +/-0 setting? It shouldn't be any different to my way of thinking, and sounds like something is a miss.

    No doubt a company rep will reply shortly.

    Kind regards
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  • Hi. No plugins. Only the input connected to the sound card. In Direct way I can't hear nothing in headphones even if microphone gain is set to the maximum level. If I set Usb way and monitoring on Input 1 is enabled via DAW, I can hear sound perfectly. My problem is not the latency. So is it an hardware issue? Drivers are updated to latest version.
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  • Hi,
    Yeah, that definitely sounds like this device is broken. "Direct" mode (if it's like everyone else' devices) should be Mic > ADC > Internal DSP> DAC > Outputs.

    If you have a healthy signal via "USB" mode (Mic > ADC > Internal DSP > USB > DAW > USB > Internal DSP > DAC > Headphones/Outputs) then it should be exactly the same sound coming out if you spin that dial to "Direct".

    Sounds like it's faulty to me, but I can't officially say one way or another as I am not a representative of the company.

    I think the InMusic reps come back online weekdays, USA time zones.

    Kindest reagards
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  • Hey Peppe,

    Thanks for posting!

    Thank you 16bit for holding down the fort!

    If you are unable to hear anything with the knob set to Direct and your input gain and headphone level turned up, this sounds like it may be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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