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Why does the headphone jack sound so bad?

Hi, I have just bought a M-Track 2X2 (brand new, first user, etc), today I tried to connect my headphones to it I'm using Stag's adapters so I can plug in my marshal headphones (which are working fine with no problems), I tried playing back one of my tracks (Both directly through FL Studio and an exported and tested FLAC) and not only it sounds awful (really metallic and distorted) but I'm also noticing there is no low end what so ever.

I did everything in that the website says in regards to audio quality (https://m-audio.com/kb/article/2224), it didn't improve a thing, I'm also 100% sure I downloaded the right driver since I downloaded it via the products page after registering it, I suspect it's the ASIO that is causing the problem since it stops working on FL Studio, I only have the one that came with the FL Studio Installed (which also sounds the same), I'm considering returning the product and getting my money back but want to see if there is a fix for it before doing so.

P.S: It's only this that is wrong with the Audio Interface but I need it to work 100% to justify the price
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  • I’m sad
    Going to return it, after troubleshooting for 2 hours straight I found that I cannot Fix the problem and will never trust M-Audio again, not worth the price to waste 2 hours solving a problem that should not exist, to begin with since it should be easy to just follow the steps on the website and make it work and not spend time that could be used to produce music or do some sound design.

    0/10, won't use M-Audio again.
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  • Hey Daniel,

    Thanks for posting!

    Sorry you had some trouble with the M-Track. Were you able to try using any other sources of audio other than FL, like a media player or a web browser? Was the audio also distorted? Were any other output devices used aside from the headphones with the adapter? Another set of headphones? Headphones without an adapter? Could you try using the main outputs with speakers?

    Sorry it didn't work out for you. Please let me know if you have any questions about M-Audio products in the future!
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