Xponent power problem (second post)

Please help, this is the second time I post about this problem, I just wish you guys were taking your customer support as serious as promoting your products!!

Is there a way to repair my Xponent in Egypt? if not can you guide me through fixing it myself it seems like a small issue with its power (see picture below)
it doesn't power up completely this is as far as it goes.

and no it's not a problem with my PC it's the controller itself all my wires are in a perfect condition too.

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