I did the free offers and did not receive my mall credit/mall dollars I earned!

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  • Updated 3 years ago
  • Answered
i have been having problems getting my mall bucks and coins i have downloaded the bing app and bought over 8,000 coins but still havent recieve them i have contacted the paymo group and they told me on their end there is nothing they can do what can i do from here on out
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JessicaG

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Posted 5 years ago

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Badalia, Official Rep

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Official Response
Have you filed a complaint with the offer provider? You need to first file a complaint before we are able to expedite the matter. To do that, go back to the payment page and select the offer provider the offer you did was under. There should be small link at the top of the page that says "Missing Mall Credit?" Click that to see the status of your offer, or to file a claim. The most common reasons why you were not credited are:

•You did not fully complete the offer
•You may not have fulfilled or met all of the requirements necessary to be awarded.
•Your Ad blocking software or browser security settings is preventing advertisers from placing the cookies required to track the offers causing the report to fail
•User has already completed the offer once. Completed offers may NOT be repeated.

If none of the bulleted items apply to your situation, and you have contacted the provider and still have not had any luck, contact the Mall World customer service team! Let them know the name of the offer and the offer provider and they will get to the bottom of things. You can reach them by clicking the Contact Developer link towards the bottom of the left hand column of the Mall World fan page: http://www.facebook.com/MallWorldGame.

If you bought Mall Credits or Dollars, please refer to this thread: http://gsfn.us/t/1zgzw
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TaylorM

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I don't think this is MW's problem, but I've done a couple offers today [all said a max. of 15 minutes delay]. I still haven't gotten any credits. D:
It's probably my browser failing at life; can anyone help me out?

This reply was created from a merged topic originally titled
Offers?.
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Badalia, Official Rep

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Hi Taylor, hopefully you received your credits right now and they were just delayed! However, if not, I've merged your problem with a question I've already answered.
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Kim Clarks

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i have not received my credits for my servey
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NauticaS

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I have done over 17 offers and haven't gotten my mall credit it has been over 24 hours i have done complaints and nothing happened

This reply was created from a merged topic originally titled
Credit wanted haven't gotten.
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Badalia, Official Rep

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Hi Nautica, I've merged your topic with one I've already answered!
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CierraW

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Why does it take so long for some offers to credit to your account, still haven't received some my credits, when you have already receive confirmation from that company in question.

This reply was created from a merged topic originally titled
Free offer completed still no mall credits.
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Badalia, Official Rep

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Hi Cierra, different offers take different amounts of time. Sometimes it's instantaneous, sometimes it takes 24 hours. If it's been longer than that and you still haven't received your credit, you need to dispute!
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VanessaS

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i completed offers for mall credits and how come i dont have any?

This reply was created from a merged topic originally titled
OFFERS= NO CREDITS.
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LaurieL

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I am not interested in publishing every time I clean a store, win a prize, give a gift, etc,. This takes so much time. Also, I wish there were more hair styles and when your hair is black it don't look brown. Would love to get the 80 credits I was supposed to get for buying merchandise from Old Navy for $80.00. I should have just bought the credits. I tried what was suggested on this site to correct it but I am not able to fix this and am getting very upset. I think this is a fun game, but some things are annoying.

This reply was created from a merged topic originally titled
Promblems.
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KhrystynaK

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i completed my offer to farmania and never got my 4 mc. its been 5 hours.

This reply was created from a merged topic originally titled
offer.
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LaurieL

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I have been waiting since before Christmas....
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Badalia, Official Rep

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HI Laurie, did you follow the instructions I posted? If you filed a claim with the offer provider and you have not heard from them yet, contact customer service and they can expedite your claim.
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Cristina AlarcónG

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me too
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Badalia, Official Rep

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Hi Cristina, did you follow the instructions I posted? If you filed a claim with the offer provider and you have not heard from them yet, contact customer service and they can expedite your claim.
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LaurieL

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I couldn't find the offer again. There were so many after an hour of looking I gave up. I don't think I should have to do all this searching when it was not my mistake. The offer was from Old Navy and I could not find it at all.
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Badalia, Official Rep

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Hi Laurie, you don't have to find the actual offer itself, just click on the offer provider.
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LaurieL

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I want my 80 credits!!!!!!!!!!!

This reply was created from a merged topic originally titled
Why is this such a problem to fix?.
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LaurieL

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I don't remember the offer provider. I just went through them all and couldn't find it. I don't have time to do that.
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Badalia, Official Rep

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We can't help you if we don't know who to contact, I'm sorry you don't have enough time!
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AnnikaB

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i still didnt get my mall credit for 3 (!!!) surveys that ive done!! what use is it, when you have the chance to do the offers and u dont get the credit in the end?

This reply was created from a merged topic originally titled
no mall credit after completing offers!!.
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JackililyA

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I completed a survey and didn't get my credits. I did all the suggested things in the help pages. Is this a common problem?

This reply was created from a merged topic originally titled
Credits.
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AnnikaB

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i would love to get my mall credit that i was supposed to get for offers that ive done!! it must be around 30 credits now and im waiting for it for about a month now!! if it doesnt work you shouldnt make it available and there should be more clothes to buy for cash!!

This reply was created from a merged topic originally titled
No mall credit for completed offers!!.
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LaurieL

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I feel the same exact way....would love to get my 80 credits. But even the cash stuff is 30 grand, wtf?
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Badalia, Official Rep

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Hi Laurie, I apologize you were never credited, but as I mentioned before you need to file a claim with the offer provider in order to be credited. The offers are run by a third party and not Mall World itself, so it's not something I can magically correct.
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LaurieL

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I understand that, but I cannot find that ad anywhere.
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Badalia, Official Rep

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That, unfortunately, is not something I can help out with! :(
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MonicaM

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On February 4 I did a car insurance offer for 79 Mall Credits under SuperRewards. I sent them all the into needed as proof. For days I have been waiting on a reply but I never got an email. I played yesterday and my Mall Credit was still at 183 (from a previous offer). Today when I logged in it stills says 183 so I looked up SuperRewards.com and found out that they said I was credited the 79 Mall Credits.

"Awarded Feb 4th 2011 Mall World
Fast Free Auto Insurance Qu... +79 Mall Credit Awarded by Customer Service"

I do a lot of offers so that I could stay on top of the latest items that are released. This is the first time I have been told that I was credited but actually was not. Please correct this problem as soon as possible. Thank you - Mrs. McQueen

P.S. The white pop up box that requires you to refresh is still there when trying to send gifts. But thank you for correcting the other white pop up boxs (clean store, dressing a neighbor, and cleaning a neighbors store)

This reply was created from a merged topic originally titled
Offers: Missing Mall Credit.
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TammyB

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yesterday, i did the Discover card free offer to get Mall credits. I was approved instantly. Where are my credits?

This reply was created from a merged topic originally titled
Free Offer has not provided Mall Credits.
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MandiG

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I completed several offers that stated my mall credits would appear immediately. The two I got for watching videos did but the 160 for completing the magazine offer did not.

This reply was created from a merged topic originally titled
Offer completed, no Mall Credits.
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MonicaM

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I can't comment on the Get Satisfaction site. I'm trying to find out if my Mall Credit from SuperRewards will be given to me since they said it was rewarded but it never showed up in the game

This reply was created from a merged topic originally titled
Still missing Offer Rewards.
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Khatija

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I just signed up with DirectTV through the offers on Mall World. Should have credited me 800 credits. But did not. Care to look into this?

This reply was created from a merged topic originally titled
No credits from completing offers through Mall World?.
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KimL

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Offert to get free credit don't work
i followed instructions from "ultra wall offers"
i correctly do everything for this offer but i don't receive my credit and when i clik to ask help this only available for the USA and i'm from belgium (y) no good !

This reply was created from a merged topic originally titled
OFFERS DON'T WORK.
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Khatija

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Hi, Badalia. Thank you for responding. I have submitted the complaint to TrialPay & attached/copied the order confirmation they requested. I will be sure to let you know if I have not gotten a response within 48 hours.(As they claim they will respond within 48 hours)
Thanks again for letting me know what I needed to do.
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Badalia, Official Rep

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Thanks Khati, if you don't hear from them in 48 hours, contact customer service and they can speak with TrialPay directly to help you out!
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Badalia, Official Rep

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And sorry, I incorrectly merged your topic! I thought you were doing a free offer, not one of the TrialPay offers! I'm glad you found out how to contact their customer service!
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TanaM

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I completed 5 free offers two days ago and I still haven't received Mall Credit for four of them! I was supposed to receive Mall credit in 15 minutes and it's been 50 hours! I want my credit ASAP because after 2 hours passed I submitted a complaint about the "payment problem" & haven't gotten a response YET!!! I have proof that the offers were completed accordingly!!! I'd be more than willing to send you guys screenshots as proof.

This reply was created from a merged topic originally titled
MALL WORLD OWES ME 191 MALL CREDITS!! I'VE BEEN WAITING FOR TWO DAYS NOW!!.
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AlyssaR

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I completed a survey on OpinionSurveys and did not get my 10 credits.

This reply was created from a merged topic originally titled
NO CREDITS.

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