Game always freezing or out of sync and have to refresh often.

  • Problem
  • Updated 3 years ago
  • Acknowledged
We have spent many many months bitching about the malfunctioning of Mall World. Every day new problems arise. Many players have left the game and many other thereby threatening to do so.
We understand that it is a game "Beta"and may have some fault, but this is too much. No single application, that works well. The whole game in general is wrong. People do not want to send complaints, "Overall, for what?? NEVER NO SOLUTIONS.
When you try to fix any deficiencies, and we are other than every day with the same. I am the spokesman of thousands of players, we wish to express our discontent. PLEASE, PLEASE, PLEASE, we want solutions NOW
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OlivaP

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Posted 4 years ago

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Badalia, Official Rep

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If you did one of the free offers and did not receive your credit you need to report that so I can help you get your credit!!
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OlivaP

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BADALIA MADISON....the vast majority of players Mall World, we have the following problem
The vast majority of players Mall World, we have the following problems:
_ In "send your friends a freee gilt. We can not select more than 10 neighbors, otherwise the game freezes, and back again
_The little blue box of gifts, not work, and return after receiving about 10 gifts, the game freezes, and back again
_Resulta almost impossible to change the looks to the neighbors, the game freezes, and back again
_No can play the "game of dressing", the game freezes, and back again
_If want to change the decoration and furniture of our boutique, a few minutes, the game freezes, and back again
_Nos lacks many neighbors and boutiques
This is a list of the most frequent problems that we have the time to play. APPLICATIONS ARE ALMOST ALL OF THE GAME, AND OF COURSE, ALL PROBLEMS AND FAILURES OF MALL WORLD. FACEBOOK HERE IS NOT GUILTY OF ANYTHING.
WANT SOLUTIONS NOW.
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OlivaP

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BADALIA MADISON....the vast majority of players Mall World, we have the following problem
The vast majority of players Mall World, we have the following problems:
_ In "send your friends a freee gilt. We can not select more than 10 neighbors, otherwise the game freezes, and back again
_The little blue box of gifts, not work, and return after receiving about 10 gifts, the game freezes, and back again
_Resulta almost impossible to change the looks to the neighbors, the game freezes, and back again
_No can play the "game of dressing", the game freezes, and back again
_If want to change the decoration and furniture of our boutique, a few minutes, the game freezes, and back again
_Nos lacks many neighbors and boutiques
This is a list of the most frequent problems that we have the time to play. APPLICATIONS ARE ALMOST ALL OF THE GAME, AND OF COURSE, ALL PROBLEMS AND FAILURES OF MALL WORLD. FACEBOOK HERE IS NOT GUILTY OF ANYTHING.
WANT SOLUTIONS NOW.
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OlivaP

  • 242 Posts
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The vast majority of players Mall World, we have the following problems:
_ In "send your friends a freee gilt. We can not select more than 10 neighbors, otherwise the game freezes, and back again
_The little blue box of gifts, not work, and return after receiving about 10 gifts, the game freezes, and back again
_Resulta almost impossible to change the looks to the neighbors, the game freezes, and back again
_No can play the "game of dressing", the game freezes, and back again
_If want to change the decoration and furniture of our boutique, a few minutes, the game freezes, and back again
_Nos lacks many neighbors and boutiques
This is a list of the most frequent problems that we have the time to play. APPLICATIONS ARE ALMOST ALL OF THE GAME, AND OF COURSE, ALL PROBLEMS AND FAILURES OF MALL WORLD. FACEBOOK HERE IS NOT GUILTY OF ANYTHING.
WANT SOLUTIONS NOW.

This reply was created from a merged topic originally titled
BADALIA MADISON....the vast majority of players Mall World, we have the following problem.
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Badalia, Official Rep

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Thanks for listing these out Oliva! It sounds like you're having connectivity issues, when the game freezes all the time like that. Make sure you are not running or download any programs or have any other windows or tabs open in your browser. And don't stream music over the internet while paying! All of these things can seriously slow down your connection.

Also, I'd just like to point out that I'm qualified to know the difference between what is our responsibility to fix, and what the facebook integration points are. When I say something is broken with facebook, it's not because I'm trying to get out of the problem and blame someone else. It's because something is broken with Facebook and we are unable to fix it!
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ElenaF

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this is true, i have to refresh my game time after time, and i dont run any other programs at the same time, cuz that will make it just impossible 4 mw to even open.

1.whenever im returning gifts from the blue gift box, i have to always be refreshing the page... i know that, the fact that i get so many gifts from so many ppl doesnt help either, but we have asked if there was a way to have a button to return all of the gifts at once, this would make our game life SO MUCH EASIER! ... one by one is just time consuming and makes the game lag SO MUCH!

2. i dont know if this qualifies as an issue, but i will list it as well, whenever i open my look book, my game freezes, and if i wanna "create" a look 4 any of the neighbors that have recorded a look 4 me, they show up as plain badalias, they dont appear as the neighbors have customize their avatars to be.

3. if i create a look of a walking neighbor in my store, the game WILL freeze, so i have just given up on the whole creating looks 4 people thing

4. whenever i "click" on the walking neighbor 2 "clean" the store, the game will freeze, and will i have to refresh

5. whenever i order clothes from the catalog, i have 2 refresh n refresh as for the clothes to be "DELIVERED" otherwise it will take "4 mins" for 10 mins or more...

6. whenever i open the voucher gift of a walking neighbor, and make the sale, my whole window will start shaking, nonstop, until i refresh it again

7. i guess im not even gonna get into the whole "i been on level 99 for more than 8 months" thing, and i know this isn't a glitch, but it certainly is frustrating that there is no more levels to move up to :S

8. And the most important one... is that i did the whole "Net flix" offer ever since last week.... email the "customer support" like 20 times, they say "oh we cant find it bla bla and that's their whole excuse, meanwhile im getting a lot of junk mail... and still no credit n it does scares me the fact that my credit card info is out there and this ppl aren't neither crediting my mw money, or just canceling my trial, nor making any effort to help me X/

* I have ran antiviruses programs several times, cleaned the "history" on my comp. almost every day and still super slow, i also had to switch of internet servers, because mw is helpless with internet explorer, so i switched 2 mozilla firefox, and thats the only way i can open it, but it has "kicked me" completely out of the game TWICE ( and i know this has happened to other people), i had to reopen the app, my neighbors couldnt find my store FOR DAYS after this, and im still unable to publish my "look of the day" pictures on my facebook album, i have to "authorize" my pictures every time i wanna publish a look,,,, i know this is prob a facebook issue but i just wanna leave it out there...just in case

I know these may not seem like "horrible issues" but when u play daily, and for hrs at the time it does become very frustrating and discouraging.... im really hoping that all this info has helped, tx
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Badalia, Official Rep

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HI Elena, sorry I didn't even address your most important issue! Please email Mall World customer service and let them know you don't have any resolution for your Netflix problem. They can contact trial pay directly and have them credit your game for you! As for being on level 99 for months on end, I'm afraid you've played the game faster than we've been able to build it! It doesn't end at 99, we just haven't been able to build out more levels. Running anti virus programs isn't necessary. I hope this helps!
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ElenaF

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i already did all that, i sent u a detailed inbox 4 this.. but is ok, i have given up already on the whole thing... is too stressful .. tx 4 the reply :)
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Badalia, Official Rep

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Sorry Elena. :(
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Badalia, Official Rep

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It did Elena, thank you for the details! I'll bring these issues up with the developers. They've been exceptionally busy lately, but this should be a big enough issue to get their attention!
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ElenaF

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you're welcome B. glad i helped ;)
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ElenaF

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you're welcome B, hopefully this will also help the rest of the ppl here to get a better idea of what u/they r looking for :)
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Alba Mallworld

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We are a group of Italians who love this game. We regret to report the following problems:
1) the game freezes and must restart:
-especially during the vote of the shows and when you start a new one, the continuous appearance of windows to publish posts often freezes the game
-this also happens when creating the look for the neighbors, if only you try to turn the pages of the various objects, the game crashes
-and it happens often when trying to send free gifts to neighbors
2) where are the 5 MC Free "Baking life" that you promised?
3) why in Italy we do not have the opportunity to receive free gifts such as happens in the U.S.? Also we play every day like them, why we have less rights?
4) too many clothes are very expensive, many of them purchased only in MC, please take note of this!

This reply was created from a merged topic originally titled
PROBLEMS IN THE GAME!!!.
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nikki.vias

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Hi, im not able to save my look through the closet. once i click save, it says, game is out of sync, and to refresh browser, then it will refresh on its own. ive tried 3 times already. but i can play the game though.

This reply was created from a merged topic originally titled
UNABLE TO SAVE LOOK FROM CLOSET.
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AleksandraI

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Sorry to bother you but I have a terrible problem with a game.
I can not play the game in general, because Mall World requires constant refreshment and it only happens when I play Mall World. The game is constantly blocked at every turn when trying to create the look of my neighbors, disappearing body parts of their characters, it happens that it is no person at all, only her lips. Wheel of fortune are constantly stops at $ 500. Please, if you can, fix it.

This reply was created from a merged topic originally titled
Error in the game.
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SaraW

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i can't even play now, i have refresh every single second of the game. why? it would be nice to know why these problems keep happening, keep your fans in the know! I love mall world and play it everyday but I never seem to get responses from you guys, or the problems keep happening.

This reply was created from a merged topic originally titled
HAVE TO KEEP REFRESHING.
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RyleeI

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To all the lovely developers of mall world, mind my words.
How the heck do you expect me to play mall world when every second it goes out of sync? Please fix this! Thanks, As always I love the game, but not when it acts like this! Thanks again! Love you all!:)

This reply was created from a merged topic originally titled
OUT OF SYNC!:(.
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OlivaP

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impossible to play world mall. each click we need to reload the game. Please, we are many to have the same problem, try to fix it, we are missing half the screen in the lower part of the game, there, where are the items we bought and inventory

This reply was created from a merged topic originally titled
Game goes Out of Sync often.
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SherO

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when I triy to change my doll look or try to enter to a fashion show appear all the time (out of sync) refresh your browser. all do it all the time but the problem persist

This reply was created from a merged topic originally titled
fashion show.
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MichelleC

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I can not dress my avatar, stock my store, enter a fashion show, or even buy merchandise in the mall without it telling me my game is out of sync. This has been ongoing ALL day. Please let me know what is going on and when it will be fixed. Thank you.

This reply was created from a merged topic originally titled
OUT OF SYNC ON EVERYTHING I DO....
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Joy Giver

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I get this every few minutes.
And happens while I'm applying make up
Then I refresh and my make up isn't applied.
So I have to reapply.
Problem is. It happens a whole lot of time so I wasted my makeup for nothing.

I won't post if it only happens to me.
But some of my friends are experiencing same thing.

What's wrong MW?!!
(Badalia advised me to report this here)

This reply was created from a merged topic originally titled
GAME OUT OF SYNC Please Try Again and try and try and try again till you die (OR OUT OF MAKEUP).
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TeresaT

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Please Mall world Help your loyal game players we can not dress our avatar as it keeps going out of sync , we then have to refresh all the time so we can not play the fashion show either we are not able to get all our stars for our stores ..... Please can you fix it as soon as possible otherwise you will loose all your fans!!!!

This reply was created from a merged topic originally titled
OUT OF SYNC.
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Vina

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The game keep on sayin out of sync & i have to keep on refreshing it ! It's getting annoying cause when I try to buy something & click but its says out of sync!

This reply was created from a merged topic originally titled
OUT OF SYNC.
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LindaC

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I can not dress my avatar it keeps going out of sync, every time I try it says refresh. and I do and the same thing happens. HELP.....

This reply was created from a merged topic originally titled
Does not let me change clothes on avatar.
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Anne-LaureG

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After few minutes the game becomes soooooo slow, I have to refresh and refresh, and refresh...

This reply was created from a merged topic originally titled
Slow and refresh.
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Badalia, Official Rep

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Official Response
Hello everyone! Now that I have most all of you in the same place, I have a suggestion that might fix the problem. Adobe just came out with a new edition flash player. Please download it and restart your browser and see if that solves the problem! You can download the flash player here:

http://get.adobe.com/flashplayer/

Don't worry, Adobe is a reputable company and the flash player comes standard on all browsers. It just doesn't always automatically update.

If it DOES NOT solve the problem, please comment!
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KatieT

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i have the same problem the whole game its wrongplease fix deficiencies
i like and enjoy please do sometime
thanks
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Badalia, Official Rep

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Hi Katie, please see my comment at the top of the thread. Let me know if downloading and installing the latest version of flash helped!
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MichelleC

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this happens to me several times
kindly fix this glitch pls!

This reply was created from a merged topic originally titled
BUYING MAKE-UP FREEZES THE GAME!.
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Badalia, Official Rep

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Hi Michelle, please see my comment at the top of the thread. Let me know if downloading and installing the latest version of flash helped!
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CassiH

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i am having to refresh every five minutes. nothing wants to load and can not gift nor publish. it shows the box but wont load. major problems. i would like the game if i could actually play it.

This reply was created from a merged topic originally titled
Please Help.
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Badalia, Official Rep

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Hi Cassi, please see my comment at the top of the thread. Let me know if downloading and installing the latest version of flash helped!