The release of Maximizer CRM Live 2017 was a great step forward for your users (I have been a Maximizer customer for over 20 years).
However, Maximizer has been in the cloud for several years now, but I don't get the sense that your product management team really knows what it means to be in the cloud or why your customers care that you are there. The main reason for users to go for cloud solutions is because of all the various INTEGRATIONS that are part of the best cloud solutions.
The problem with Maximizer is that you seem to view integrations as a revenue stream rather than table stakes (e.g. must have) for your platform. Users don't want to pay extra for integration, it is EXPECTED of good cloud software companies.
Zapier is not the answer. It is a good feature to have, but it was telling that when you launched it you wanted to charge for it. That is ridiculous, no one else is charging for Zapier capabilities. And yours are fairly limited.
Then you announced Gmail integration and want to charge for that as well.
I would think it would be embarrassing to your company that Maximizer if almost NEVER listed as a CRM integration with other leading platforms in all the various software categories that your target market (Sales and Marketing) use for their work.
People who evaluate and select software platforms for their company are looking for how those platforms integrate with all of the other platforms that their company uses.
My suggestion is that now that you have a great cloud product you focus time, engineering resources and money into building out your integrations with other top platforms (HubSpot and MailChimp are a good start, but there are may tools across many categories). And most important, DON'T CHARGE EXTRA for them! Integrations with top platform is EXPECTED as a basic part of cloud software solutions.
Thanks for listening.