EMPLOYEE0Hi Ms. Topp --
Sorry to hear that you're having trouble with that video
Our videos run on Flash, so the first thing to try would be to update your Flash player by going here and downloading the latest version:
Some users have reported problems with Flash video on Firefox, so I'd suggest using Safari on a Mac, or Internet Explorer on a PC.
Could you give this a try and let me know if it helps?
You can reach me directly at firstname.lastname@example.org or call 212-547-7881.
Thanks for your patience as we work on this issue!
EMPLOYEE0Hi again -- We're still working out the Flash issue with that video, but in the meantime, we have made it available in a different player at the top of the How To Videos page: http://www.mediabistro.com/ondemandvi...
(Give it a minute or two to load.)
This should play smoothly for you -- let me know how it goes!
Thanks for your patience.