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I’m frustrated

SingleExpandable not expanding correctly

I'm using a SingleExpandable template of size 300x250, expanding to 500x250 (left). It's AS3, Flash 9. Using the default settings with no extra added graphics or code (but leaving in the MM default buttons and code), I uploaded the .swf to MM.

Now when I preview the ad, it just shifts the content left 200 pixels, instead of revealing the left edge of the ad (the 300x250 content is pushed left, and open space is created on the right).

Since I'm only using a template that hasn't been modified, I don't see why it isn't working. I did this because my SingleExpandable with content in it was doing the same thing, so I tried to isolate the problem by using the template unchanged. But it still does this. Can someone help explain why?

The advanced sizing fields in MM are filled out correctly.

thanks in advance.
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  • Hi Matt,

    We will be glad to help you out. Let us isolate the issue. We would need extensive details on the browser you are using. To do this, please visit this Browser Hawk link:

    http://www.cyscape.com/showbrow.aspx?...

    Please save the results and send it to our support email support@mediamind.com

    Also, please mention the Ad ID so we could preview it on our end.

    Looking forward for your email.

    --Anthony Alexis Mahusay
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  • Well I discovered that the preview in Safari has the errors, in Chrome the masking and unmasking work correctly.

    I went to the site listed and it told me what I already knew, that I was on Safari 5.1.2, 64 bit, Mac OSX 10.6.8.

    One issue I'm still seeing is that the video in the expanded panel doesn't show up. I can hear the audio, and the controls work, but no video.

    In another standard expandable I made (with banner and panel separate), the video works. So I know that there is a visual track to it.

    I'll send it to the support email to your attention. thanks!
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