Other Feedback & Questions on recent changes. . .

  • Idea
  • Updated 1 year ago
  • Planned
Please feel free to post any feedback you like here.

To post to common topics, please see below....

The Mayor discussion: http://getsatisfaction.com/merchantci...

Feedback on the new "Look" for listings: http://getsatisfaction.com/merchantci...

Listing Search-ability and Ranking: http://getsatisfaction.com/merchantci...

Bugs and Weird Site Issues: http://getsatisfaction.com/merchantci...
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Trish Burnside, Champion

  • 101 Posts
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Posted 3 years ago

  • 53
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davo.gregory

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What is happening to the UK directory?

http://uk.merchantcircle.com/ goes to http://uk.merchantcircle.com/corporate/ and then everything breaks

I cannot see my old listings – eg http://uk.merchantcircle.com/business...

Please advise

Many thanks

This reply was created from a merged topic originally titled
Has the UK Merchant Circle been affected by recent changes?.
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Marty

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I have continually tried to have this problem resolved, I pay for a premium
listing, yet ads for the same businesses are showing up on my listing even the same area code, this is ridiculous and I feel I should receive some type of refund until they can fix the bugs! and please I log on almost everyday sometimes 3x a day so being absent from the listing is a lame excuse that I have already heard- I would appreciate some actual results.

This reply was created from a merged topic originally titled
Other business Ads showing on my Paid Premium listing.
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Bill

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I entered my phone number 715-258-0340 in the search box but listing wasn't found. I've been in business for ten years using this number. Why wasn't Speer's Sharpening Service found? It was listed in the yellow pages up until 5 years ago when I went cellular with the same number.

This reply was created from a merged topic originally titled
8 Year Member With Question, Where's My Listing.
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Barry

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Whether or not someone is paying for a premium listing, they have provided content which helps keep merc circ high in the rankings. My company pays me to drive traffic to our site. The money they pay me is still paying for a listing. Time is money. Give back the Mayor links.
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CajunAEDSales

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GO BACK TO OLD DESIGN UNTIL BETA TESTING COMPLETE AND WORKING
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adetor

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I'm have a FREE listing on Merchant Circle, looks like it's going to stay that way!
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Janet Rothstein, Champion

  • 18 Posts
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You know, there are so many awesome things you can do with our FREE listings: Blogs, coupons, answers, photos... why not explore it all? Then decide if there are extra benefits you would like to pay for. :-)
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john.gallego7

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I love the new and improved Merchant Circle. I have been gone for a while and came back to this AWESOME new and improved dashboard and entire content. Great job to all the people behind the scene @ Merchant Circle!!!

This reply was created from a merged topic originally titled
New and Improved Merchant Circle, outstanding!.
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Trish Burnside, Champion

  • 101 Posts
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Hi John,

Thanks for the awesome feedback! We're so happy you are enjoying the recent changes.

Hope you're having a great day :)

Best,
Trish
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Luckner MrLucky Alteon

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Today i filed a request page for information on cabinet, i filed the form properly
with my phone # my email address.guest who call me back is Sears cabinet. Why? is that
Luckner Alteon : from Mr.Lucky Cabinet & Remodeling 678-508-8864

This reply was created from a merged topic originally titled
No Business at all on Merchant circle.
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Cookie Central, Champion

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Stinkin Get satisfaction!! I signed in twice, once with my FB once with my Twitter...now none of my profile pics show up!!! BOOOOOO!!!! Not MC's fault, but thought I'd throw it out there...

This reply was created from a merged topic originally titled
Stupid Profile!!!.
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Trish Burnside, Champion

  • 101 Posts
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That is frustrating. I will send GS a message about this.

Hope everythings going well, besides the GS issue :)

Trish
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Lindy Asimus, Champion

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I note the high degree of frustration with the changes.

Putting aside the beta platform for a moment, it should be said that the changes that started happening with loss of traffic really began with the change in algorithm that Google made maybe six months ago that saw traffic to many sites like MerchantCircle drop by up to 40%. The reason for that was an attempt to clear out poor quality sites and leave more space for good sites with high quality content.

Now we have new owners the same situation with Google looking to improve search quality and that isn't going to go away. That the response with this new Beta platform is to push our content below the screen and format the layout so that from a visitor perspective it promotes nothing to identify the business as a local business and part of a local community. I don't understand that reasoning but perhaps the new owners have a business model that is even less interested in the merchants of MerchantsCircle than was the case in the past.

Whether we see any improvement we will have to wait and see but in the meantime it is important to ensure that your own websites are well set up to help generate traffic for your business, and anything that comes from MerchantCircle is a welcome bonus. We cannot change that which we don't control.

My stats look like they have not gone down any further but then there is no way to know if they are even being collated as there is no breakdown and no analysis possible to verify accuracy.

For all who are listed, let's just put traffic numbers aside for the moment and can you say what difference (if any) you are recording in terms of actions - enquiries and sales from your MerchantCircle listing compared to what you were getting prior to these changes, or even over the span of a year or two.

Your feedback on that will be very valuable for us all.

Many thanks.

Lindy
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philshandyservice

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The changes made has made finding where to leave a review confusing. Its placed in the middle of the page so people are now trying to leave reviews in the talk to me box. Now looks as if my customers will now have to join MC to leave a review most will choose not to review at all.

This reply was created from a merged topic originally titled
write a review.
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Program Manager

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Dear Phils Handy Service, the review feature can initially be accessed at the top of the page, above the merchant information section. Simply click "write a review" to go to the review section. The reason that people have to either signup or login to leave a review is to bring more credibility to the site. Before anybody from anywhere could leave a review, comment on a blog, etc.... now the reviews that are left will have more credibility with new potential customers visiting your business profile.

Best,

David Gwynn
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Claudia Beck, Champion

  • 27 Posts
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Hi Trish,
I have two questions:

1.) I was wondering if we are going to have the Answers to the Questions we have answered in the Q&A section posted on our main pages again?

This was good keyworeded content that had the capability of bringing in more relevant search results to our main page.

2.) Was wondering if/when they are going to address the issue of our main page content all running into itself with no line breaks visible. This really is hideous and needs to be addressed ASAP or we shall all have to rewrite our descriptions we previously worked so hard to perfect.

Thanx!
Claudia Beck
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Trish Burnside, Champion

  • 101 Posts
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Hi Claudia,

I apologize for this late response. The Q&A will appear in the Neighbor platform but not on merchant listings.

The "About" section should already be fixed. . . let us know if it isn't.

Happy Tuesday :)

Trish
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Eileen Benedict

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The new format does nothing for loyal MC businesses! Other businesses appear before your own on your page, and having to click on another tab to see your map, coupons and blogs really sucks! The less "work" potential customers have to do to find the meat of a business means the more likely they are to become customers!
Now, you have to scroll down past things that have nothing to do with your business to even get to your business' information!! TERRIBLE MOVE MC!! Will you care enough to change some of these things???!!

This reply was created from a merged topic originally titled
Do NOT like new MC look!!.
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annlee_cakes, Champion

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Osiyo:

I received and read the new e-mail about the NEW Premium Packages.

The PLUS PACKAGE is what I am asking about and referring to.

I want some answers from STAFF ?????

I pay now for multiply services.....FAR MORE THAN THE PLUS $ 9.99

NOW HOW DO I CANCEL ALL THINGS.....AND THEN SIGN UP FOR THE "PLUS" ?

Or, can you change all my paid for items (REMOVE THEM) and then add the PLUS?

Or, why did you not explain to some of us all ready with almost everything the PLUS offers, but at higher prices?

A simple e-mail with an auto change over link choice would seem needed ASAP ?

We need staright forwar answers and information NOW!

Blessings.....Annlee

I sure would like some personal contact on this one
1-620-441-8656

This reply was created from a merged topic originally titled
New Premium Listing Packages: Plus Package Questions.
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Program Manager

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Hi AnnLee,

I want to help add more color to the new bundled packages we are offering and how you can purchase one of them for your business listing. We created the new Premium Packages for convenience of the merchants and also at a more attractive price. I am not sure exactly what you are paying for right now, but most products have been added to the plus and premium packages. Also, you can still purchase Local Directory Service, Instant Websites, & SEM "Circle" packages a la carte. Here is the link to your dashboard where you can cancel any of your products: https://www.merchantcircle.com/secure... Once you have cancelled whatever products you wish, you can purchase either the plus or premium packages here: http://www.merchantcircle.com/merchan...

Hope you are having a great Tuesday!

Best,

David Gwynn
MerchantCircle
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annlee_cakes, Champion

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Hey David: Osiyo!

Before I simply drop what I have...some are prepaid forward...I need to know !

All mine say PREMIUM but not the new PLUS

Tried once before to cancel everything...THAT DID NOT WORK...THEY ALL REMAINED????

I like the concept of the PLUS package and would like it activated and the others ended.

Blessings.......Annlee
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annlee_cakes, Champion

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Okok.......They finally deleted///// ended all.

Went through applied for PLUS.....it went through because I was charged for it.

Still they all cross over and I shall watch that MC does not draw funds from accounts on the one's now cancelled. A tid bit confusing to say the least.

But, the PLUS package seems the best way for many MC users to ponder into activating....I will write about this if it is screwed up in any way and you can bank on that.

Blessings.......Annlee
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Program Manager

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Hi Annlee, just checked your account and everything appears to be cancelled except the new package you just purchased. Thanks for bringing this to the community's connection.
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annlee_cakes, Champion

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Dear David:

As I suspected would happen? MC has charged me for the services you and I know I cancelled.

I accept that they also charged me for the NEW PLUS service we both know I changed to.

Improper charging is not called for....I desire an immediate refund! Or credit to my account that I CAN TRULY SEE AND TRACK?

Blessings.......Annlee

A e-mail reply would be nice on this issue where money is involved!
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annlee_cakes, Champion

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Ok MC?

Now this makes little sense to me????

On YOUR MAIN PAGE itself:

1. In blue it says to " View Top Merchants"

I click on the al-at TAB...This should show My Company
Of course: It does not???
Even though I draw MC over 25,000 hits plus a year??

And, View Top Cities goes to the City named web page. In my case Arkansas City.
Yes...I show there because of my Blog and Coupons ect.

View by STATE and then City simply duplicates VIEW by Cities: Total waste??

Does one have to PAY even more to be listed properly?
This kind of information IS EXACTLY WHAT WE NEED to make choices of advertisment, and it is time MC does some detailed explanations??

Blessings.....Annlee
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Program Manager

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Hi AnnLee, I am sorry that there was an error with your billing. I am seeing that you were charged $7.99 for the plus package, and $5 for the extra cities. The extra cities happen to have a billing cycle of the 13th of each month, so when you cancelled everything on the 13th the auto-renewal had already taken place. Is this what you are talking about, or are there additional charges? I have credited your account for the $5 charge.

I understand your frustration with the layout and functionality that is currently live on MC. This is our top priority and then product team is focused on this right now. We are trying to design a user friendly, yet attractive to search engine type of listing, that will help all members better even better placement in the search engines.

Best,

David Gwynn
MerchantCircle
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annlee_cakes, Champion

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Thanks David:

Have not looked yet...but understand and appreciate your concerns.

Blessings......Annlee
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annlee_cakes, Champion

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Osiyo: Hi David:

Very quick refund appeared in my accounts.

Thank you,

Blessings..........Annlee
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Program Manager

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You are very welcome Annelee, always here to help. - David Gwynn
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Ann

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Yes, I feel like shouting...you're not responding to the merchants who have made merchantcircle.com one of the leading directories! We're upset because you're placing more emphasis on making money through ads, etc., than what the entire system was designed to do for merchants!

Today I google'd my business, as I periodically do. I was angry to see that any merchantcircle.com listing NO LONGER SHOWS our 5 Star Rating! The results show no rating bar at all!!! Now, merchantcircle.com just gets lost among all the other crappy directories out there! There is no advantage to being a member, and I'm angry about it.

Your placing all our business information so far down the page that Google and other search engines no longer even see it is a DISASTER, not only for all your loyal merchants, but for merchantcircle.com as well!!!

You need to start listening to your customers! You need to start doing what is right, and make immediate changes to correct these fatal errors!

This reply was created from a merged topic originally titled
MC's Changes Have ADVERSELY affected our appearance in results!.
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Program Manager

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Hi Ann, we have made many changes recently, but will still be making many more to help the entire site index better in search engines. You can reset your star rating by simply logging into your account and going here: http://www.merchantcircle.com/merchan...

I would make sure that you are writing blogs regularly, creating coupons, etc... to add fresh relevant content to your listing, which will help the search engines find your business easier. Hope you are having a great Tuesday!

Best,

David Gwynn
MerchantCircle
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Tony

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David is saying in a nice way that we can all start over and make MC as popular as we did the first time. Now they are going to slice it up and sell it in pieces to the newbys that are just starting to market their businesses. 3 months ago it was all on one nice page that google liked. Now its all broken up and sure in time you will have 5 pages with pr and 5 pages to put your link farm looking ads on. That is if the holder of the MC account does all the SEO and blogging and coupons and so on. Nice packages. Too bad you cant sell page rank.
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Ann

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David,

Once again, you are missing the message!!! As well as the point, but that's another whole issue. My message is not that my listing does not already have a 5 star rating! It has for quite some time due to all the HARD work I've put into my merchantcircle.com listing!!! I have reviews, I have coupon/ads, a newsletter, etc and the search engines DO find my business!

What you are missing is the fact that just last week Google displayed merchantcircle.com listings in their search engine results (organic) along with the "Star" ratings. It made the listing jump out on the results pages. This is why we merchants work so hard to develop our profiles on merchantcircle.com!

When I checked this week, the merchantcircle.com listings still show up in the search engine results (organic), but the "Star" Ratings do not show up. Merchantcircle.com listings get lost among all the others such as Yelp, Yellowpages.com, Angieslist.com, etc. Some of these still do display "Star" ratings, so I know it is not a change in Google's policy to display them altogether.

Seems to me that someone there should be selecting random accounts to monitor search engine results (i.e. Google the business name) to see 1) how merchantcircle.com placements change (how better to actually see whether all these changes are working or not, and if they are, how well or bad they are doing), and 2) changes that naturally occur within Google (as well as other search engines). This has not been a well thought-out change. Testing should have been done, your customers (us) should have been notified in advance of the changes, and you should have a team set up to handle the onslaught of problems. No change goes without problems, but the ones we have been experiencing is really inexcusable. Where is the accountability to us?!!!

So, to wrap it up as briefly as possible, the changes you have made need to be tweeked so that merchantcircle not only indexes better, but that it gives something of VALUE (the 5 Star Ratings must show in search engine results or you're no different than everyone else)!

You can't expect us to pay for something that doesn't work! The value to a business is to get noticed, AND to get noticed in a positive way! We can get listed on dozens of crappy sites which give us the same "bang for our buck"! You need to stand out and deliver quality to those who have made merchantcircle.com a top directory site!!!

Another peeve: We have been asking since Day 1 of the changes to correct the formatting of the "business description" section on our front page!!! I have a rather lengthy section which is extremely important to my business listing. It all runs together in one very unreadable, unappealing mess. PLEASE correct this ASAP!!!

The other thing everyone is needing fixed is the placement of our business information. EVERYONE is complaining about this, and you need to address it. My listing this week is even lower down on the page than it was a week ago! Now, you cannot even see the business name on the top screen! If someone is not familiar with the site, they probably won't scroll down to look for more info. Did you consider three columns so you can get your ads and other info squeezed onto either side? What are the alternatives that would give US, your customers, what WE NEED? Ever consider opening this question up to your customers? We do have good ideas, and we do want this to work as much as you do. You could hold a contest for best ideas and give a year of free upgrade service etc.

Let's get together on this!!!!
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Tony

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I cant believe you all are wasting your time trying to explain this to them. It has been said over and over and they have responded over and over with a we dont care. We made this a great place for them to sell now to the newbys that wonder along. Sure I spent more time plugging this site than time with my children as our site was getting traffic from MC but that has now dropped away. No traffic and the pages have been broken down and re organized with ads as the main star so what you have is a new link farm that they hope we will make into something more than a link farm. What a waste for sure.

Whats the point. New owners want to see bucks for their investment. We helped the old owners get what they wanted for the site. Now it is in someone elses garage and they could care less where the old owners bought their gas.
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andyhalliday

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Tony, I hear your frustration, and don't want you to think we aren't listening. We are. Your hard work improving the ranking of your listing by linking to other businesses and adding content to your profile benefits your listing, largely by collecting more of MerchantCircle.com's page rank into your listing. The overall page rank of the MerchantCircle.com (PR8) was not a function of the work of individual merchants like yourself, it is primarily a function of the operation of over 30 million listings, while there are only about 1.7MM listings that are claimed and managed by merchants like you. The vast majority of our 15MM monthly unique visitors land on unclaimed listings that we present, not well-articulated listings like yours. Yours gets a disproportionate share of search traffic relevant to your listing to the degree that you add content and connect to other merchants to increase the "density" of the network of pages on our site linking to your page.

Of course we want to make money, and the best way we can do that is by delivering to searchers the information and connection to merchants that they are looking for. There are more ads above the fold than before. And the key information about the merchant is not as prominently displayed as it will be. We are designing and A/B testing changes to that layout. We work with Google directly, as we are a major account for them. They have told us they like the new design, and are supportive of our further refinement of it.

Ann's thoughtful and energetic comments are helpful, and as part of the product planning team, I have shared her comments here with the very people working on the further redesign of the user experience on MC. So her comments are not a waste of time, and neither is your participation in this forum. I am hoping that you will see--eventually--that we are on the same side, and working to connect users and merchants in mutually beneficial ways.
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Tony

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Speaking of Google and their wisdom. Well thats great - you say you work with Google directly, as you are a major account for them. They have told you they like the new design, and are supportive of you further refinement of it. gosh We have been online since 1998 as we started selling boxes to eBay sellers when eBay opened its doors and its amazing how some people feel they are on a first name basis with Goggle. All we ever get is form letters and less traffic because our content is not up to their standards. OH my - we sell cardboard boxes. We make 2 cents per box and we should hire content writers so we can make 3 cents per box. There just is not that much profit in a cardboard box. Some companies sell boxes at 40 - 60% more than we do. They do ppc and charge more pay more and who loses is the CUSTOMER!!!

150 Million packaging companies on the web and our quality is great and our prices are lower than any of them but it is the guy with the highest price that will get the #1 spot always. We Thank God that we have steady repeat customers that want to save money and not read about how great our boxes are for 16 paragraphs. If we had to depend on Google for traffic we would have closed our doors back in 1999.

www.gbepackaging.com
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andyhalliday

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Tony, I understand your low-cost business model doesn't allow you to compete against other packaging companies by spending equivalent marketing dollars, and this requires you to spend lots of personal time improving your visibility on search by using MerchantCircle and other sites which do "content marketing" to achieve relevance and rank on Google and other search engines. We just can't get away from the fact that the vast majority of people looking for goods and services use Google as the starting point. That is where most of the traffic that lands on MerchantCircle comes from. If you are getting enough traffic without Google, great, but getting traffic from Google is what we are here to help you with.
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krflansburg

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To I'm MAD - I totally agree with you! I'm looking for a new venue. This is stupid!
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Austin Coulson

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YAY! Now we get pop-ups to take surveys in the admin area! GO MC! Can't wait to see what's next... LOL
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Ann

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I previously wrote and David responded. However, I don't feel you understand the issue. Here's my response, which I feel is deserving of calling this a new problem!

David,

Once again, you are missing the message!!! As well as the point, but that's another whole issue. My message is not that my listing does not already have a 5 star rating! It has for quite some time due to all the HARD work I've put into my merchantcircle.com listing!!! I have reviews, I have coupon/ads, a newsletter, etc and the search engines DO find my business! (which is what you had suggested in your response to me, along with resetting my rating, which is already 5 Stars!)

What you are missing is the fact that just last week Google displayed merchantcircle.com listings in their search engine results (organic) along with the "Star" ratings. It made the listing jump out on the results pages. This is why we merchants work so hard to develop our profiles on merchantcircle.com!

When I checked this week, the merchantcircle.com listings still show up in the search engine results (organic), but the "Star" Ratings do not show up. Merchantcircle.com listings get lost among all the others such as Yelp, Yellowpages.com, Angieslist.com, etc. Some of these still do display "Star" ratings, so I know it is not a change in Google's policy to display them altogether.

Seems to me that someone there should be selecting random accounts to monitor search engine results (i.e. Google the business name) to see 1) how merchantcircle.com placements change (how better to actually see whether all these changes are working or not, and if they are, how well or bad they are doing), and 2) changes that naturally occur within Google (as well as other search engines). This has not been a well thought-out change. Testing should have been done, your customers (us) should have been notified in advance of the changes, and you should have a team set up to handle the onslaught of problems. No change goes without problems, but the ones we have been experiencing is really inexcusable. Where is the accountability to us?!!!

So, to wrap it up as briefly as possible, the changes you have made need to be tweeked so that merchantcircle not only indexes better, but that it gives something of VALUE (the 5 Star Ratings must show in search engine results or you're no different than everyone else)!

You can't expect us to pay for something that doesn't work! The value to a business is to get noticed, AND to get noticed in a positive way! We can get listed on dozens of crappy sites which give us the same "bang for our buck"! You need to stand out and deliver quality to those who have made merchantcircle.com a top directory site!!!

Another peeve: We have been asking since Day 1 of the changes to correct the formatting of the "business description" section on our front page!!! I have a rather lengthy section which is extremely important to my business listing. It all runs together in one very unreadable, unappealing mess. PLEASE correct this ASAP!!!

The other thing everyone is needing fixed is the placement of our business information. EVERYONE is complaining about this, and you need to address it. My listing this week is even lower down on the page than it was a week ago! Now, you cannot even see the business name on the top screen! If someone is not familiar with the site, they probably won't scroll down to look for more info. Did you consider three columns so you can get your ads and other info squeezed onto either side? What are the alternatives that would give US, your customers, what WE NEED? Ever consider opening this question up to your customers? We do have good ideas, and we do want this to work as much as you do. You could hold a contest for best ideas and give a year of free upgrade service etc.

Let's get together on this!!!!

This reply was created from a merged topic originally titled
Problem not understood.
Photo of Trish Burnside

Trish Burnside, Champion

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Hi Ann,

Thank you so much for this valuable feedback. We have been making minor tweak over the past weeks and will continue to do so until we get it right. All of the changes we are making are based entirely on 1) merchant feedback and 2) the data we have collected on SEO impact, ranking, etc.

It did take a little trial and error, but we are pretty excited and we think everyone will be REALLY happy with the changes.

There have also been some recent fixes pushed out to address some of the bugs we've been hearing about (including the formatting issue in the "About" section.

If your formatting is still messed up, please give me a link to your MC page so I can take a look (it should not be messed up).

As a small team, everybody here at MerchantCircle thanks you and the rest of the community for your patience as we work really hard to make MC the absolute best network for small businesses online.

Best,
Trish
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Youdont Needtoknow

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Seems I'm not the only one who's totally disgusted with the new and ludicrous layout that promotes OTHER businesses BEFORE displaying the full AboutUs.
To create a web page that shoves a company's particulars down BELOW the viewable window is sickening, outrageous, contemptible and incredibly sloppy web design. (or, it's evidence of MerchantCircle's greed as a primary motivator) Whoever designed this should be FIRED. I counseled my clients against paying to "upgrade" even before this. Now, I'm convinced Merchant Circle is nothing more than an amateurish farce.
The attached image shows exactly what is wrong with Merchant Circle. It's unconscionable that they'd try to pass this page layout off as an "improvement" that companies would ever consider helpful. Well, maybe the companies that are benefiting at your expense.
My second consistent gripe (that's never been addressed) is MerchantCircle's moneymaking scheme of forcing people to pay to advertise in various cities. Of what possible benefit is their option to pay per city to a company that offers services REGION-WIDE, or NATIONALLY?? About as much as a SOHO that does not schedule in-office appointments being forced to list their address AND have MerchantCircle give visitors directions to their HOME!
All in all, this whole set up is a farce, IMHO.
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annlee_cakes, Champion

  • 52 Posts
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Osiyo:

Today is March 16th 2012

My page also once lloked like you explain and the photo???

How ever: Now the box "people who viewed this also viewed" IS GONE!

Sponsored links are GONE????

Has MC made a site change again?

OR is this the way it now appears because I bought the PLUS SERVICE???

If it is the PLUS SERVICE as the changer then the PLUS SERVICE is absolutely worth everyone looking into. If it remains as I see the page today that is ???

Blessings.......Annlee
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annlee_cakes, Champion

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Here is the link to my MC web page: Please view it and see if what I see is correct and you see the changes or not??

Thank you......Annlee

http://www.merchantcircle.com/busines...
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Tony

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Wow it sure took some time to find your page so we could check out the changes. We had to do about 20 searches and only found it once we landed on on of the old style pages. Well they still took something free and alive and made it fee and just ok. Magic! Glad you like it.
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andyhalliday

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Youdontneedtoknow, the layout issue you cite with the diagram above is currently being addressed in product and there are forthcoming changes to this design. While the new layout may seem less beneficial to you, the overall effect of the layout changes is positive, resulting in increased traffic overall to merchant listings as consumers respond to this layout better than the previous layout. Apparently they are able to scroll to the About Us if needed. Nonetheless, we recognize that the information placed by the merchant should get more prominence, and we are working on that redesign.
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andyhalliday

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On the subject of multiple-city listings, MC started with a pure focus on local small business, not online businesses or businesses that want to advertise nationally. So our model is designed to list a company in one town/city, but provide for expansion of that marketing to nearby cities. Hence the multi-city "Local Plus" product that is now part of the Plus package for $9.99/month. Perhaps one day in the future we will redesign the system to accommodate national or regional marketing, but for the moment our focus remains on the small business that provides service locally.
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annlee_cakes, Champion

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Mugwa:

I keep getting an E-mail from Yext asking me to scan many sites to see how I am listed and if information is correct?

I have scanned many times in an excersise of trying it out.

THE PROBLEM is that I also rechecked the sites there scan says has wrong information like phone number, address or other?

Those sites ARE PICTURE PERFECT!

the YEXT scanner program is totally defective and I am sure I shall not buy their services when backchecking discloses they are so WRONG!

Sure would like to see what others say about this new MC unit YEXT?

Blessings......Annlee

This reply was created from a merged topic originally titled
Yext and its scan for our MC listings?.
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Mirage Productions

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I agree and have the same results. I am getting tired of receiving these emails.
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Community Rep

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Hello,

Thanks for communicating your thoughts regarding YEXT, I will pass this feedback along to our business development team for consideration.

Thanks,
Patrick Collins
Community Rep
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Austin Coulson

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I love this. Among all the complaints about the new site and the performance of our profiles you guys send out this email. "How's your MerchantCircle listing page performing?"

Well, I looked... and my activity is down since the changes took place, so thank you.

This reply was created from a merged topic originally titled
How's your MerchantCircle listing page performing?.
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Randy Thomas

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My listing performance was off around 40% (maybe more) in February vs Dec. & Jan. This month will be down vs Dec. & Jan. too
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Karen Flansburg

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I actually was pleasantly surprised to see the About page fixed and back to the way I originally had it set up, sans the many many ads :-( that are between our name, address, phone number and the info a person is actually looking for.

As for activity, mine is actually up about 25% this March compared to March a year ago. The only month it was actually down was Nov, all others are increased.

Yext - I'll agree is not a good product. I did the same as Annlee. I ran the scan, it showed me where info was wrong. I went to the listings and they were perfect, so I cancelled out of Yext. I will not be purchasing any of their services in the future.
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Program Manager

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Hi Karen,

Thanks so much of the honest feedback. While some businesses has seen a drop in traffic, others have witnessed a steady lift over the last 3-6 months. Listing traffic is a reflection of many things (business category, geo, etc....) which are becoming more relevant as Google continues to adjust their algorithm. As it has been said before, content is king, but only true unique content. Copy/Paste will hurt a business more than help.

Also, in regards to the Yext product, we have witnessed large amounts of merchants buying this over the last several months. Obviously it's not for everybody, some might not need/benefit from it and others might no longer need it.

Keep the feedback coming, since people like you help make the Network a better place for all.

Best,

David Gwynn
MerchantCircle
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Michael Mantych

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Of the merchants purchasing Yext, how many retain it? Know this is not going to be answered as the reply will prove Karen's point.
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Community Rep - Rory Goodman

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Hi Michael,

Unfortunately, I do not have any kind of figures regarding Yext membership that I could offer you at this point. I do hope that you will use, and get a return on investment for your use of, MerchantCircle.

If nothing else, claim a listing (or create one) and make sure the contact information about your business is correct so that any potential customer who stumbles upon your business within the MC community will be able to reach you at the right point of contact.

Have a Happy New Year!
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John D Carmack

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Most sites put cookies on the machine so you can easily login. If MerchantCircle does, I cannot tell it does so. This allows you to click on emails that come out and respond to topics without logging in.

WORSE, if I login from such a page that came from an email, I am taken away from the topic totally. Guess what? If I am short on time, I'm just going to drop the whole thing and do something more productive! If I am not short on time, I might just not respond anyhow just because of the aggravation.

Seriously, if you want to be the leader in this field, it needs to be easy to use and navigate for ALL users, merchants and potential customers alike!

Here's another example. Why do I have to login AGAIN to give feedback?! Where is the option to login with my MerchantCircle account? WHY DID IT ALSO WIPE OUT EVERYTHING I ENTERED?

This reply was created from a merged topic originally titled
MerchantCircle NOT User Friendly With Logins.
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Program Manager

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John,

This is great feedback! I have passed along your entire post to our development & marketing teams so they can take all of this into consideration with our upcoming releases.

Thanks for the honest evaluation, we really appreciate it. Hope you are having a great Friday!

Best,

David Gwynn
MerchantCircle
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Jim

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Where is "your story" (owner/staff bio & photos) actually displayed? I entered it all in & I can ONLY access it from where you edit it & click view. If I view my public listing "our story" tab isn't anywhere to be found.

This reply was created from a merged topic originally titled
"Your Story" is a missing tab in my public profile/listing!.
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Program Manager

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Dear Jim,

The "Your Story" was actually removed from the public facing side a few product releases ago. The public side was the first round in our overhaul, while the dashboard is getting a complete update as we speak. The "Our Story" section is still showing in your dashboard, but any updates made will not reflect on the public side of your listing. Sorry for the confusion, make sure you are updating the main content, blogging, creating coupons, etc.. to help your listing get better traffic in the search engines.

Best,

David Gwynn
MerchantCircle
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Jim

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If the public can't ever see it THEN WHY ON EARTH DO YOU ASK ME TO FILL IT OUT??? I don't need to waste an hour of my time only to read about myself. That is the absolute dumbest thing ever!
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Program Manager

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Again, sorry about this Jim. We are working on the dashboard now, but with limited resources we weren't able to do both at the same time. Hope you have a great weekend!

David Gwynn
MerchantCircle