Buggy Site Problems? Report Them Here!

  • Problem
  • Updated 4 months ago
  • In Progress


Please tell us about the bug you experienced so we can look into it. The BEST way to report a bug is like this:

1. I was on this page >
2. I clicked this
3. Then >
4. What should have happened is >

We appreciate your patience and we'll do our best to get it sorted out asap!
Photo of Trish Burnside

Trish Burnside, Champion

  • 101 Posts
  • 2 Likes

Posted 3 years ago

  • 209
Photo of Randy Thomas

Randy Thomas

  • 65 Posts
  • 11 Likes
My Listing title is covered up by the get a quote flag. What is up with that? You can't tell it is my business without scrolling halfway down the page.
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Randy Thomas

  • 65 Posts
  • 11 Likes
OK, the 'Get A Quote' flag is now gone from my Listing Page but when I go to my Products Page it covers the name of the first product listed on that page. Come on MC -- get rid of that flag or get it moved off to the side and out of the way.
Photo of Cookie Central

Cookie Central, Champion

  • 10 Posts
  • 6 Likes
We need an invite button on merchant listings please
Photo of Cookie Central

Cookie Central, Champion

  • 10 Posts
  • 6 Likes
Thanks David, I did see the fix come through. Let me know if there's anything I can do in the meanwhile!

Best,
Michele :)
Photo of Cookie Central

Cookie Central, Champion

  • 10 Posts
  • 6 Likes
Oh, and GO PATS!!!!! WOOOOOOO!!!!!
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Susan Callahan Barborak

  • 1 Post
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1. I was on this page > http://www.merchantcircle.com/busines...
2. I called the phone number that was listed as 740-432-9300
3. Then > was informed this information is incorrect
4. What should have happened is > the number posted should be 740-489-5300
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good2bgb

  • 1 Post
  • 0 Likes
Manhattan Bagel at 1818 rt. 35 Wall has not been a Manhattan Bagels for over 5 years. How about an update.
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Janet Pagano

  • 1 Post
  • 0 Likes
I can't insert an image to my blog post. When I click on insert image nothing happens. It's frustrating because I want to get my blog posted!
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keenandaniels07

  • 2 Posts
  • 2 Likes
What's up with the add a video feature? Every time I enter a URL it gives me an error.
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Program Manager

  • 307 Posts
  • 20 Likes
Dear Keenan Daniels, this is a known issue that will hopefully be worked out by the next product release 2/14 or the one scheduled for 2/21. If you are still having problems with the feature after this date you may file a bug report to help us organize/expedite the issue. Please click here to file a bug: http://bit.ly/Report-Bugs

Best,

David Gwynn
MerchantCircle
Photo of Louis Foussard

Louis Foussard

  • 2 Posts
  • 0 Likes
OK...

1. I was on my listings page.
2. I clicked on my Products Tab
3. My product title does not show properly.
4. I should be able to read it.

Clear enough? :-)

Also... now where do I go to edit my product listings?

Also #2... why in the world don't hard returns (paragraph space) show up when we write a description??? Business description / product descriptions, etc.
Since the new changes to the M.C. site I am unable to arrange the order of Reviews and their listing order.
Since the new changes that M.C. has made to the merchant home pages and their formats, I have had a rapid decline in the number of visits to me M.C. web site. I am all for change, but if change is hurting business and the amount of web page traffic, then it's time to change back to what has worked for years and has been a proven model of sucess.
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Lake-Tahoe Dancers

  • 2 Posts
  • 1 Like
Everytime I write a blog, article, make a coupon, ad, offer, etc. It shows saved but when I log back in they all disappear. This has been an ongoing problem for about a month now.
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Program Manager

  • 307 Posts
  • 20 Likes
Dear Lake Tahoe Dancers, this is most likely due to content that is either related to your business name or is information included in the content you are trying to publish.

Here is link to our Help Center to give this a little more color: http://merchantcircle.assistly.com/cu...

Hope this helps to better explain the issue you are experiencing.

Best,

David Gwynn
MerchantCircle
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Betty A Campbell

  • 9 Posts
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The problem is that MC should have left things the way they were. Every since they tried to improve things, they screwed up big time and don't know how to fix it !
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Tony

  • 45 Posts
  • 15 Likes
I miss the old MC too. I just do not feel this is a merchant site anymore they have made it a poster site that has no real value for networking. Go ahead David and tell us merchants how great is is going to be again. Anytime now just hold your breath its sooo close. OH maybe on one of the next 12 updates.
Photo of Program Manager

Program Manager

  • 307 Posts
  • 20 Likes
MerchantCircle is working on some big changes so there may be some bugs and inconvenient network interruptions. We appreciate your patience as we work hard to make the MerchantCircle network the best online network for small businesses.

If you would still like to report these issues you may file a bug report. Please click here to file a bug: http://bit.ly/Report-Bugs
Photo of Sabrina Delaney

Sabrina Delaney

  • 3 Posts
  • 4 Likes
I understand why MC added a component to reach customers, but they need to keep the behind the scenes intact for businesses. One of the main reasons, I enjoyed the features of MC because it allowed me to create backlinks to my web site information through the Community Bullentin Boards. Many hours have been devoted to this feature and now it has disappeared - All of it is gone! PLEASE, bring back this feature so that the businesses promoting on your site continue to benefit. Without all of us there would not be a MC site.

Do correct the spacing flaws between online view of newletters verses emailed version. The spacing is not the same between paragraphs. Allow editing of information to retain the necessary formatting. Move the text away from the photos because they are now blending in with the photos when there is no white space.

Do correct the layout for what potential customers see, so that the business listing is not invisible among all the other businesses being featured on the same page. Allow spacing in typed text to make visual friendly.

Do allow photos to be a visual feature as before. There should be a logo for the business listing when the page loads. Without this the customers will not be able to distinguish from one business to another. What this means for MC? If the site isn't customer friendly, the customers move to a better site and MC loses business.

Allow "My Story" to return as a tab on the customer page view, so that the business can begin a personalized relationship engaging the customer.

RW Advancements in Minneapolis, MN is not coming up in the MC search - why?

The category feature is not working. It states one needs to be deleted to add another but it will not add. Where is the "Add" button?

Please, please fix the back end for businesses so that we can continue to promote our businesses successfully. Please install all the Community Bullentin Boards so that all our hours of work have not been lost and the information is still there. Thanks!
Photo of Sabrina Delaney

Sabrina Delaney

  • 3 Posts
  • 4 Likes
I received an email that the Community Bulletin Boards were removed to clean things up. I would encourage MC to rethink this. MC hopes to generate an income from their site and by doing so they need businesses to participate to add value. It is the businesses that are members of MC that drive traffic by utilizing the features on the site. If there is no value for a business owner to promote their site the SEO does drop for MC; along with the value of the site.

One of the main concerns I have, is the lack of backlinks that are created by the Community Bulletin Boards being removed. The search engines use these as well as the "Talk to Me" and comment postings. The value for a business owner is using the backlinks to drive traffic to their site on MC. This in turn helps MC promote their site through the painstaking hours spent by the business owners to work on this. Why eliminate the Community Bulletin Boards in a win-win situation?

Unfortunately, MC has just removed the value factor from the businesses that are listed and use this site. Judging by all the errors and mishaps we are all wondering if this was ever tested? Was the plan thought out? Can it ever be fixed with so many issues? What happened to the value for everyone involved (i.e. those businesses promoting the site of MC and MC creating a user friendly site for businesses to grow with SEO in mind). Yes, it is true that MC missed the mark on including customers in the mix, but now it seems as if MC has gone 100% the other direction and forgot about the businesses that add value to the site.

Please bring back the Community Bulletin Board or something very similar for backlinks to promote our businesses, for those of us that really understand how valuable MC can really be.

Please find the reason why RW Advancements, Minneapolis, Minnesota never shows up in the MC search EVER!

Unfortunately, the businesses that have devoted so much time to MC are left wondering if it is even possible to fix what appears to be a disaster, and if we really want to devote more of our valuable time to a site with limited focus. I for one hope that MC doesn't sink and realizes that it was important to promote value in many ways for business owners. Otherwise, I will need to search for another site. Whenever I have sent a request for assistance I never got an answer in the past, only some bogus emails that were generic and meant nothing.
Photo of Randy Thomas

Randy Thomas

  • 65 Posts
  • 11 Likes
I completely agree with you Sabrina.
Serveral of my customers have contacted me and stated when trying to leave a 5 Star Rating, it brings them to another page asking them to sign into their M.C. account. And it never increases the number of ratings that I have.
Please M.C. go back to the way it was, these numerours changes have turned into a Nightmare, instead of it being a pleasure like it was everytime I signed into my M.C. account. Stop the madness.
George
Mobile Diagnostic & Auto Repair, LLC.
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beth wheeler

  • 10 Posts
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Hi David,
Not sure where to post the link you asked for? In reference to a "no-ads" listing that's showing lots of google ads??? Here is my main listing page:
http://www.merchantcircle.com/search?...

thanks,
beth
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Program Manager

  • 307 Posts
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Hi Beth, this was perfect, I was able to find your listing. http://www.merchantcircle.com/busines...
I do see that you have been paying for the "Premium Circle" with no ads, but there is one ads showing. This add removes if you login more than once a day, but really should never be showing with the paid product you have. I have filed a ticket to have this fixed ASAP and have also given your business the "Verified Badge" for free (msrp $74.99/year) to make up for this issue. Hold tight, it should be fixed either on 2/14, 2/21, or 2/28. Thanks again for bringing this to our attention.

Best,

David Gwynn
Program Manager
MerchantCircle
Photo of beth wheelerBW

beth wheeler

  • 10 Posts
  • 0 Likes
hi david,
thanks, but the ads are still showing and the huge spaces between blog posts are still there. They just charged me for another month of "no-ads" too :(
Photo of beth wheelerBW

beth wheeler

  • 10 Posts
  • 0 Likes
Hi David,
Still seeing ads when i search my listing. Although I appreciate the Badge offered, I am paying for a "NO-ADS" listing... which has not been "NO-ADS" since the MC Update!
Also, the dashboard will not allow me to publish a single ad, and I only have one coupon running??
Can the issues be rectified soon... over 1 month now.
Thanks,
Beth
Photo of beth wheelerBW

beth wheeler

  • 10 Posts
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Hi David, The Ads are still on my listing :( I was just charged again for this service too. It's well past the "fix date" why can't this be rectified? Along with the crazy blog post separations?
How come my listing does not show the "Top Merchant" or that I am a "Verified Merchant" or the "Circle Of Excellence" ?
Nor does it show the "Facebook Likes" or The "Goggle Connects"
Changes are supposed to be made for the "Better and not the "Worst"
M.C. I have seen the amount of business I normally receive through my M.C. listing take a nose dive since all of these changes came into effect just a fews days ago, after being on this site for 4 years and highly praising it and the amount of business it has brought me, now i am faced with for the first time in looking for other sites to list my business, The ship is sinking fast, unless M.C. steps in and makes the needed changes ASAP I will have no choice but to abandon ship.
Please M.C. you have done it before when mistakes like this were made, so lets do it again and change back to what was working and what has brought this site to were it is today. Dont wait till it's to late....
George
Mobile Diagnostic & Auto Repair, LLC.
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Program Manager

  • 307 Posts
  • 20 Likes
Dear Mobile Diagnostics & Auto Repair, I am seeing that all three of your badges are properly displaying on your business listing. They are now in the upper left corner of your business listing. Here is a link to your listing to verify they are there: http://www.merchantcircle.com/blogs/M...

Hope you are having a great week of business!

Best,

David Gwynn
MerchantCircle
Photo of Trish Burnside

Trish Burnside, Champion

  • 101 Posts
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HAPPY MONDAY EVERYONE!

First, please know your feedback is being looked at by our Community Team--every day we are collecting your thoughts and opinions and expressing them to our Product and Dev teams.

We appreciate your patience while we work to make this network an awesome online entity that brings small businesses and searching customers together.

JUST A QUICK UPDATE......

Invite button is broken--it will be fixed this week.

Request a Quote has been temporarily removed from claimed listings--it is still visible on unclaimed listings. It will likely not be back until better placement and clarity on the feature can be expressed.

Remember, it is still on UNCLAIMED listings--this means, if a browsing customer requests a quote from an unclaimed merchant, the request will be parsed out to CLAIMED listing merchats--this is why the feature is still visible behind your dashboard.

Reviews & Ratings---Reviews and Ratings may no longer be left anonymously. Customers must register with a valid email to leave a review or rating.

My Story has been removed as it was deemed too similar to "Business Information." Content duplication only hurts listings online. We recommend using "Business Information" to tell your story, then use "Products and Services" to list your service details.

Community Bulletins were removed in an attempt to "clean up" listings for browsing customers.

Please keep in mind, while these changes may affect inner-merchant networking, they are designed to boost consumer traffic, which can only benefit the network.

Thank you for your patience and please keep the feedback and thoughts coming.

Very Best,
Trish Burnside
MerchantCircle Community Manager
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Randy Thomas

  • 65 Posts
  • 11 Likes
Trish, I know where to check listing traffic performance, that's how I know my traffic has fallen off. What I want to know is WHEN am I going to see it go WAY up as you say and not just get back to where it was.
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Trish Burnside, Champion

  • 101 Posts
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Hi Randy,

In regards to your traffic, I apologize for the misunderstanding. I was not attempting to sound condescending. Previously there existed another tool for monitoring traffic, which is no longer available.

Naturally there is a delay when any big change is made to a major network. This delay, we found, is usually around 2 weeks, but it can be longer.

There are many factors that affect individual listing traffic (some of these factors have been removed, such as features that promote "link farming" which we, unfortunately, discovered has a negative impact on the network as a whole).

Another change you will see take place is a reduction of Ads on pages. We do not discriminate when it comes to improving the performance of MerchantCircle pages.

The network's overall performance is a a huge component as to how well individual listings do in search results. This has been a significant influencer in regards to the recent redesign.

Please remember, without merchants we do not have a merchant network. We want merchant listings to be SUCCESSFUL!

I hope you are having a nice Tuesday.

Best,
Trish
Photo of Randy Thomas

Randy Thomas

  • 65 Posts
  • 11 Likes
My listing views are still not back up to the average pre-change numbers and the listing views coming from Google are down significantly. When will i see this improvement you speak of?
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Robert E McLeod

  • 95 Posts
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Even the performance stats on MC show a significant drop in my listing traffic and any traffic to my website from the listing is now all but gone. The traffic to my website from MC is down 90% from Jan.

All these great things you claim would help traffic have done the opposite. Get ride of the ads above the fold and get our information back up towards the top now. The longer this takes to fix the longer it will take to get our traffic back.

To be honest with you the fact that you have not moved the information back up to by know is really just plan unacceptable.

Not only is traffic down but so is the amount of invites for connections and the amount of acceptance of traffic.

And the former merchant circle mayor of Chicago lost his status because he lost 20 merchants in chicago over night.

It is looking to me like merchants are leaving and giving up on MC. And I am getting really close to that myself.
Photo of Tony

Tony

  • 45 Posts
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We have for the most part stopped being active. We had lots of traffic from MC before and now it is gone. No invites. No talk to me's. Nothing all dead and all because they thought they could cash in on our traffic and stop us from getting links from MC. Well they did stop us from posting talk to me's and all their traffic is just people frustrated and angry trying to make something out of their greed. Once enough complaints build up they will just clean the forum again.
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Randy Thomas

  • 65 Posts
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My Listing title is covered up by the get a quote flag. What is up with that? You can't tell it is my business without scrolling halfway down the page.

This reply was created from a merged topic originally titled
Business name covered by "Get A Quote" flag..
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unklray43

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So I search for vending machines in Maple Grove MN and All Star Vending Co is at the top of the list.
So I search in New Hope MN, 4 miles away, and no one shows up. shouldn't the software pick Companies in the area, like 25 miles and list them?
It concerns me that in a business like ours where we serve a metro area we are only listed in the specific suburb where our address is.
Thanks
Ray Visser

This reply was created from a merged topic originally titled
I don't show up in the next suburb.
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larry3067

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The biggest issue I have is that my whole blog section is a complete disaster. It was working fine before the changes. Now stuff is covered up and blog posts and pictures just went wherever they felt like it.

I rely on this site for a lot of our new business. Now when anyone goes there not only does it look so busy and confusing it also make us look like idiots because the customer thinks we put it together and put it up that way. I actually had to make a blog post and appoligize for the mess... Please Help!!! We are going to lose business over this mess.I have tried on my end to fix it but can't. I've spent day's if not weeks on this site since I joined in 2008 to get it the way I wanted it and with one click of your button it has all been ruined...

Here, take a lok at what a mess my blog section is now. Can you help???

http://www.merchantcircle.com/blogs/A...
Photo of Trish Burnside

Trish Burnside, Champion

  • 101 Posts
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Hi Larry,

This is a bug and the engineers are aware of it and the Community Team is lighting a fire under them to fix it asap. We don't have a fix-it date set yet but we are hoping it will be very soon. We know how valuable this tool is for the network.

Thanks so much for your patience and for your long time membership with MerchantCircle.

Best,
Trish
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Randy Thomas

  • 65 Posts
  • 11 Likes
Larry, the blog platform that MC use has been havig issues for quite some time. Last summer (June-July) MC had issues with pictures in the blogs, if you added a photo only the title of the blog, not the body, would show up on your page. I was told then that they were working on it and it could take about a month to fix. It wasn't until recently (late December/early January) that it seemed to be fixed, just in time to screw it up again.

The blog platform does not seem to be a high priority issue to MC so don't expect changes soon (my opinion).

I am using Empower Network, to run my blogs on now. It is a paid service ($25/month) but being that it is a WordPress platform it seems to work well. to see a sample go to http://www.empowernetwork.com/randyt0...
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Randy Thomas

  • 65 Posts
  • 11 Likes
Sorry about that link, Larry. Here is the right one. http://www.empowernetwork.com/randyt0...
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Trish Burnside, Champion

  • 101 Posts
  • 2 Likes
Hi Larry,

I just posted a bit on this issue at the end of this thread. Blogs are in the queue - this has definitely been an ongoing issue that is due up for some serious fixing.

Best,
Trish Burnside
Community Manager
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larry3067

  • 4 Posts
  • 0 Likes
Thanks for the reply. I hope it can be resolved soon. It looks terrible.
Photo of Robert E McLeod

Robert E McLeod

  • 95 Posts
  • 18 Likes
When will you address the issue with People viewed this site is above the About information for the merchants. This is not good SEO. The merchants information should be displayed above the fold and above who else viewed and ads.

if this isn't addressed it makes MC less of a value to me and I suspect most merchants.

Get a quote is still on the products page. Please address that. Products on the products display are having the first 7 or 8 leading characters truncated. See http://www.merchantcircle.com/busines...

To be honest this should have been tested in Beta before being rolled out. As an IT professional if a site I was in charge of was rolled with this many bugs I be unemployed.
Photo of Cal Phillips

Cal Phillips

  • 44 Posts
  • 3 Likes
Having a switch from Old to New for heavens sake. Even the Big Boys do this like Twitter, FB, City Search, YouTube, giving time to test opinions and bugs. gezzz
Photo of Trish Burnside

Trish Burnside, Champion

  • 101 Posts
  • 2 Likes
Hi Robert,

We appreciate your feedback--we are hearing this same feedback from a lot of merchants.

This issue is being examined by our product and dev teams. Changes to claimed listing layout, as expressed by the merchant community, are being considered for a very near-future site update.

Thanks again.

Best,
Trish
Photo of Geoff Unruh

Geoff Unruh

  • 22 Posts
  • 4 Likes
Trish,
Whats the address for your legal department?
i'm going to have my attorney write a letter this site doesn't deliver
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Leonard Robbins

  • 2 Posts
  • 0 Likes
I have been asked to anwer questions, however after I sign in and go to the "answer question" button, it does NOT take me to a place for my comments.

This reply was created from a merged topic originally titled
answer button not working.
Photo of Trish Burnside

Trish Burnside, Champion

  • 101 Posts
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Hi Leonard,

This is a bug. It is being worked on.

In the meantime, if you would like to disable the email notification for Answers, you can under Account Settings>Email and Marketing Preferences.

Then you can just login and browse on your own time.

Thanks so much for your patience.

Best,
Trish
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Geoff Unruh

  • 22 Posts
  • 4 Likes
Merchant Circle is a joke and its killing my business
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andyhalliday

  • 43 Posts
  • 1 Like
Geoff, your business (apparently you are an affiliate link promoter for LegalShield and gosmallbiz.com) doesn't depend on MerchantCircle, and there is no way that having a listing on this site can "kill" your business. For anyone who wants to check what Geoff's business is, and whether or not Geoff's business is helped or hurt by his MC listing, you can see it here at http://www.merchantcircle.com/busines...
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Mike

  • 2 Posts
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When i put an article on my blog it looks great until I click on the view on listing. The entire article looks like one long sentence. There is no spacing in between paragraphs.

Sample here: http://www.merchantcircle.com/blogs/J...

This reply was created from a merged topic originally titled
Formatting is gone on my blogs with the new merchant circle up grade.
Photo of Randy Thomas

Randy Thomas

  • 65 Posts
  • 11 Likes
The issue you speak of has been a problem with their blog platform for as long as I remember. Last summer (June-July) MC had issues with pictures in the blogs, if you added a photo only the title of the blog, not the body, would show up on your page. The blog platform does not seem to be a high priority issue to MC so don't expect changes soon (my opinion).

I am using Empower Network, to run my blogs on now. It is a paid service ($25/month) but being that it is a WordPress platform it seems to work well. to see a sample go to http://www.empowernetwork.com/randyt0...
Photo of Trish Burnside

Trish Burnside, Champion

  • 101 Posts
  • 2 Likes
Hi Mika,

Randy is correct. This has been an ongoing issue for some time as this bug seems to afflict some, but not all, merchant blogs.

It was decided a larger scale solution was needed to implement a REAL fix for blogs and really optimize the feature. The couldn't be done until after the redesign.

Since its considered a highly valuable tool, this issue will indeed be addressed. The Community Team is awaiting a target date from our Product and Dev teams as to when the blog feature will be reconstructed.

We are pressing hard for this not only a fix, but a big improvement on the feature itself.

Best,
Trish Burnside
Community Manager
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Leonard Robbins

  • 2 Posts
  • 0 Likes
Huh?
Photo of Peter Egan

Peter Egan

  • 14 Posts
  • 4 Likes
Where is the discussion about search ranking?
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Trish Burnside, Champion

  • 101 Posts
  • 2 Likes
Hi Peter,

Feel free to start a topic on "Search Ranking" I would be happy to participate and I'm sure others would too!

Best,
Trish
Photo of Tony

Tony

  • 45 Posts
  • 15 Likes
Whats to discuse you mean track the decline of MC. lol

You mean after they split all the homepage content onto several not indexed tabbed pages that will never see google bots unless we send them there but our PR of 5 will most likely go away at some point and not return with just a bunch of ads and a small business listing like manta.
Photo of AnnA

Ann

  • 24 Posts
  • 5 Likes
I agree Tony. MerchantCircle used to be very good, but with the changes that have been made, it has been a huge step back. All the time and effort that merchants have put into their listings, and only to have the whole thing torn apart is crazy. Before anyone even has the chance to read my company's "information" they're first greeted with my competitors in the What Others Viewed section! And to the left, there are the ads which direct them to even more!!! Talk about a kick in the pants!
Photo of andyhalliday

andyhalliday

  • 43 Posts
  • 1 Like
Tony and Andrea, in other posts I have pointed out that the listing PR is not affected by the bug that removed the links from the listing page to the merchant content on the tabs. We didn't split the homepage content in this new release, it was always that way, with ugc content on various tabs. We did mistakenly lose the snippets/links to that content on the listing page, which ports PR from the listing page to the content pages which are "split" apart and always have been.

Also in other posts we notified merchants that the "People Who Viewed This Also Viewed" module is misplaced and is being moved lower. You will have to give us a few days to respond to these issues with changes, we are working on them with our small team of developers.
Photo of Randy Thomas

Randy Thomas

  • 65 Posts
  • 11 Likes
Andy, what about the 'Get A Quote' problem on the 'Products' page? Is the flag going to be removed? It covers the name of the first product on the page.
Photo of DRMcQuaig

DRMcQuaig

  • 2 Posts
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Depending on the computer I use, The "products Tab" does not display properly. Half of the information is gone or is not showing, unless you click on the "more" link, to see the full description.

Instead of seeing "Moon Jell-eze" , I'm only seeing "eze" along with the right-side half of the paragraph.

So, maybe if you move the "Get A Free Quote" to somewhere else, there would be room on my ad to display properly.

My small 10" Netbook with Windows XP seams to display it ok, but not on my home computer with Windows 7. However, I really do not think Windows is the issue.

You can follow this link to see for yourself. http://www.merchantcircle.com/busines...

I really believe this new format should have been tested in beta before releasing it. You still have some "bug" issues to resolve.
Photo of Austin Coulson

Austin Coulson

  • 30 Posts
  • 13 Likes
when I click on performance google throw up a malware warning;

Warning: Something's Not Right Here!
www.merchantcircle.com contains content from rewrite-module.ru, a site known to distribute malware. Your computer might catch a virus if you visit this site.
Google has found malicious software may be installed onto your computer if you proceed. If you've visited this site in the past or you trust this site, it's possible that it has just recently been compromised by a hacker. You should not proceed, and perhaps try again tomorrow or go somewhere else.
We have already notified rewrite-module.ru that we found malware on the site. For more about the problems found on rewrite-module.ru, visit the Google Safe Browsing diagnostic page.

If you understand that visiting this site may harm your computer, proceed anyway.

Help improve detection of malware by sending additional data to Google about sites on which you see this warning. This data will be handled in accordance with the Safe Browsing privacy policies.
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Program Manager

  • 307 Posts
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Hi Austin, are you either using Google Chrome or an older version of Internet Explorer? As we rolled out the new site design we have had a few issues in certain places on the site where it warns users of potential "malware" that might exist. We are still working through this and trying to find out why certain browsers or versions of browsers show these messages. Please let me know what browser you are using so I help the engineers get to the root of this problem. - David Gwynn
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Austin Coulson

  • 30 Posts
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when I go to login it remembers my password but not my username.... isnt this backwards?
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Program Manager

  • 307 Posts
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This is most likely due to a cookie/caching issue, since I just cleared my preferences and can't replicate this issue. Can you try doing this and then logging in again and seeing if you get the same result. - David Gwynn
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Peter Egan

  • 14 Posts
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Where did the four additional links that appeared on my 2011 Merchant Circle profile go? Should I be expecting them to return? Peter Egan

This reply was created from a merged topic originally titled
What about Premium Link Upgrade?.
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Program Manager

  • 307 Posts
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Hi Peter, incase you hadn't noticed, the feature has been restored. This was a oversight on the engineering department, but they fixed the problem and all 4 links are now visible/clickable. Hope you are having a great Tuesday! - David Gwynn
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Ann

  • 24 Posts
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I've been regularly answering questions related to our field of work, and since Monday when I click on the "answer" button (and I've tried from a variety of places within my MerchantCircle and my Neighbor View pages), it does NOTHING. No answer box appears.

I'd also like to know how I go about changing the order of items on my Products page. They're all reversed. I'd like the one major one to appear at the top...not the bottom!

This reply was created from a merged topic originally titled
Can't answer questions anymore.
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Trish Burnside, Champion

  • 101 Posts
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Hi Andrea,

This is a bug and it is being looked at by our engineers. Please hang tight, we will have it fixed as soon as possible.

Best,
Trish
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Ann

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Thanks for your quick reply. Will we be notified when it is fixed?