Buggy Site Problems? Report Them Here!

  • Problem
  • Updated 4 days ago
  • In Progress


Please tell us about the bug you experienced so we can look into it. The BEST way to report a bug is like this:

1. I was on this page >
2. I clicked this
3. Then >
4. What should have happened is >

We appreciate your patience and we'll do our best to get it sorted out asap!
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MerchantCircle Community Support, Champion

  • 105 Posts
  • 3 Reply Likes

Posted 4 years ago

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Active 8 Health

  • 4 Posts
  • 0 Reply Likes
Ya'll need to get a handle on your error pages. Extremely irritating to click on link in an email to request a connection and have to do it several times because of all the http://www.merchantcircle.com/errorpa... error pages that come up!! How do you expect people to want to come back to the MC and expand their connections if it takes 5 times as long as it should??!! Don't know if it's software glitches or overwhelming your servers with requests, but you need to get it fixed because people just get frustrated and go away and never come back!

This reply was created from a merged topic originally titled
Irritating Error Pages.
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Community Rep

  • 146 Posts
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Dear Active 8 Health,

We apologize for the frustration and inconvenience related to this matter.

There were some server issues recently that have been resolved. In the future if you experience any other site issues, make sure you clear your browser, as the majority of site issues are really just browser issues: http://merchantcircle.desk.com/custom...

We appreciate you notifying us.

Best,

Patrick Collins
Community Rep
MerchantCircle
Photo of Active 8 Health

Active 8 Health

  • 4 Posts
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Patrick,
Thanks for the courtesy of replying. Note that I clear my cache on everything for safety purposes on all my computers. This was happening across the board, no matter which computer/browser I used. And not just clicking on a connect link. It happened several times just trying to log in.
I used to be a fan of MC and convinced several other businesses to use it as well, but since the changes made earlier this year, it just seems to have gone downhill.
Very difficult to encourage clients to use MC when I have continually run into issues (& no, I am not usually a complainer, I am normally the "silent" majority you never hear from) when I have frustrations with MC on a regular basis.
Thanks for listening as I don't normally complain.
Laura
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Community Rep

  • 146 Posts
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Laura,

We've been transitioning to a new server platform, and some road bumps in the transition have caused the error screens. We apologize for the frustration, and thankfully almost all of these issues have been filtered out of the system as the transition is coming to an end.

The last several months we have been trying to transform our site to make it more user friendly, as well as to make it a hot spot for consumers. It is taking some time to implement these improvements, but we have a plan laid out to make meaningful improvements to the site in this next business quarter.

Thank you for the valuable feedback, as well as for your patience.

Patrick Collins
Community Rep
MerchantCircle
Photo of Robert E McLeod

Robert E McLeod

  • 96 Posts
  • 18 Reply Likes
What are those plans and how will they affect us members?
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Community Rep

  • 146 Posts
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Robert,

Of primary interest is that we are planning to implement a simpler, more user friendly dashboard. Old users will be able to choose between the current dashboard or the new one - I think having a dashboard with a clean look and smooth, logical functionality will do a lot to improve the site.

We also plan to enhance popular features such as blogs, newsletters, etc. More details will be coming soon as we get closer to rolling out the changes.

Best Regards,

Patrick Collins
MerchantCircle
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Lynn Greene

  • 29 Posts
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Patrick,
I suggest that MC make an announcement a day or 2 before an "enhancement" is implemented providing the date & time, and what the enhancement is all about. This would alert us and is a nice proactive approach to show that MC is concerned about the well being of it's users. The recent history where enhancements are sprung on us without notice and their purpose is unknown to us is not good PR. As you are aware, many of the recent enhancements have failed miserably when they have been implemented.
Thanx - Lynn
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Community Rep

  • 146 Posts
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Lynn,

That is definitely the plan - thanks for the feedback, and we will be sure to keep you all posted on the changes when they are about to roll out!

Have a terrific evening!

Patrick Collins
Community Rep
MerchantCircle
Photo of Gene Riemenschneider

Gene Riemenschneider

  • 2 Posts
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I hit the edit button and a screen for Merchant Circle searches pops up. Nothing to let me edit. I have tried in a couple different browsers.

This reply was created from a merged topic originally titled
Cannot edit.
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Community Rep

  • 146 Posts
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Hi Gene,

I just tested across different browsers and I was able to edit successfully with no issues - it appears that this bug has been resolved.

Thanks for notifying us, and please let us know if you experience any other site issues.

Best,

Patrick Collins
Community Rep
MerchantCircle
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  • 1 Post
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no, it's not fixed....because I'm experiencing the same thing. I can't edit my business info. It takes me to the main page again. I'm located in Central Florida.
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Community Rep

  • 146 Posts
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Hi Ron,

Our engineers have a fix in place that will be pushed out tomorrow, thus resolving the issue.

We apologize for the inconvenience, and appreciate your patience.

Patrick Collins
Community Rep
MerchantCircle
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Cindy Seagle

  • 2 Posts
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I can not edit my page either. Still and this is most angering...
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Community Rep

  • 146 Posts
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Cindy,

Sorry for the frustration with the site issues. Rest assured the problem will be resolved early tomorrow.

Patrick Collins
MerchantCircle
Photo of GJ FarmerGF

GJ Farmer

  • 3 Posts
  • 0 Reply Likes
It is still not fixed.
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Community Rep

  • 146 Posts
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Hi Everyone,

We just implemented the fix - everything should be fine now but please let us know if you experience any further issues.

Thanks,

Patrick Collins
Community Rep
MerchantCircle
Photo of Robert E McLeod

Robert E McLeod

  • 96 Posts
  • 18 Reply Likes
I am able to edit my profile fine. Is merchant circle on multiple servers. If so maybe it is only if you hit a specific server.
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Community Rep

  • 146 Posts
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Hi Robert,

It's true - only a select group of profiles are being affected by the bug. The fix is scheduled to be pushed tomorrow.

Thanks,

Patrick Collins
MerchantCircle
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Melanie

  • 1 Post
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MC populated my Business Information with my personal email address. Need to change, but when I click the Edit link, it sends me back to the search page.

This reply was created from a merged topic originally titled
Edit button for Business Information isn't working.
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Community Rep

  • 146 Posts
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Hi Melanie,

Our engineering team has a fix in place that will be implemented tomorrow, which will resolve the issue.

We apologize for the inconvenience, and appreciate your patience.

Patrick Collins
Community Rep
MerchantCircle
Photo of GJ FarmerGF

GJ Farmer

  • 3 Posts
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I just deleted my listing because I could not fix the issue everyone is talking about. Was the bug supposed to be fixed today? If I can edit my business info, I would like to keep my listing.
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Community Rep

  • 146 Posts
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Hi GJ Farmer,

We just implemented the fix so everything should be working fine now. Unfortunately there is no way to recover an account that has already been permanently deleted from the system. That being said, it is only takes a couple of minutes to create a new account via the "join now" button on the MC home page.

Have a terrific evening!

Patrick Collins
MerchantCircle
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Kim Blair

  • 1 Post
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I logged in went to dash board then to business info when I tried to edit my business address it took me to the home page. I went to help followed all of the instruction on changing info but it still takes me to find a top merchant when i HIT EDIT. Please help

This reply was created from a merged topic originally titled
Can't edit Business info.
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Community Rep

  • 146 Posts
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Hi Kim,

We just implemented the fix - everything should be fine now but please let us know if you experience any further issues.

Thanks,

Patrick Collins
Community Rep
MerchantCircle
Photo of JessicaJ

Jessica

  • 3 Posts
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For the newsletter feature, the send yourself a preview email is not working.

I have tried different emails and different newsletters. I have tried for over 2 hours and still have not gotten a preview email.
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Community Rep

  • 146 Posts
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Jessica,

Thank you for letting us know. Our team is currently working on optimizing the "send preview" button. The preview gets successfully sent, but it is just delayed. In the next few days we should have it optimized so that the preview gets sent right after you click the button.

Best,

Patrick Collins
Community Rep
MerchantCircle
Photo of Robert E McLeod

Robert E McLeod

  • 96 Posts
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Why is it that when I check related businesses from my profile or for that matter any profile that your promoting businesses I find businesses completely unrelated and have ZERO merchant circle connections. What I find is service magic or businesses that have not claimed profiles. None of the related businesses are even remotely related to my business. Why is this? You seem to promote businesses that are not part of Merchant Circle when you should be promoting businesses that are regardless if we are paying for services or not.
My point is this might be why a lot of businesses don’t bother claiming there profile and don’t bother getting connections. You can say what you want but the amount of new connections in the last few months has dropped to a small fraction of what it was before your grand new design.
Every day I keep promoting my business on here and everyday I keep thinking why am I wasting time here. If I don’t see improvement soon I will just stop promoting here and go social media sites that actual do help.
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Community Rep

  • 146 Posts
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Robert,

Since MerchantCircle is focused on local advertising, sometimes there won't be an available "related business" that is relevant based on category, so our logic is built so that it will display geographically relevant ads.

In other words, geography plays just as large a role as category. If someone is a contractor and there isn't a related contractor in that zip code, our system will pull up a business(which may not be a contractor) in that zip code rather than a contractor outside of that area.

That being said, you bring up a good point that the logic could probably be improved. Sometimes there may be a better ad to display based on both category and geography.

The feedback is appreciated, and will be considered by our team.

Thanks,
Patrick Collins
Community Rep
MerchantCircle
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Robert E McLeod

  • 96 Posts
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My point is there seems to be more focus on businesses that have not claimed there profile than those that have. Being in Chicago it is unlikely there isn't businesses that have claimed profiles in most categories. It is like your catering to those that haven't joined in maybe hopes they will instead of us that have joined and put in a lot of effort. Just my observation.
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Community Rep

  • 146 Posts
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Thank you again for the feedback. I will bring this up to our team, and we will consider changing the logic behind those ad blocks.

Patrick Collins
MerchantCircle
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Mariette VandenMunckhof-Vedder

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How can I relist my personal blog to local blog? There is an error and I cannot get to it.
http://www.bloglines.com/company/3328...
Also it is embarrassing that the WRONG home shows as my Boutique... My place is to the right of it. This issue I have addressed this twice in an email but got NO help. They missed the point.
This hurts my business and I am paying you for SERVICE.
Hope you finally resolve this.
Sincerely,

Mariette's Back to Basics
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Community Rep

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Dear Mariette VandenMunckhof-Vedder,

MerchantCircle is a licensed public directory displaying business information pulled from publicly available sources originating in Yellowbook.

These public listings will also appear on bloglines.com-- in fact you can easily update your bloglines information/picture just by updating your MC listing--two birds with one stone!

How to instructions: http://merchantcircle.desk.com/custom...

Apologies for the frustrating situation with the bug. I am unable to replicate the issue. You can submit details of your experience here and our engineers will look into it to resolve the issue: http://merchantcircle.desk.com/custom...

Have a great weekend!

Patrick Collins
Community Rep
MerchantCircle
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annlee_cakes, Champion

  • 52 Posts
  • 13 Reply Likes
Buggy Site Notice:

For three days in a row: Internet Explorer does not show join or login buttons?

Have had to use Google Chrome to see these buttons!

Thought you might want to check this bug out?

Blessings........Annlee
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Community Rep

  • 146 Posts
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Dear annlee_cakes,

I just checked on IE and these buttons seem to be displaying correctly.

It sounds like it may be a browser issue. Here is a potential solution: http://merchantcircle.desk.com/custom...

Best Regards,

Patrick Collins
Community Rep
MerchantCircle
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annlee_cakes, Champion

  • 52 Posts
  • 13 Reply Likes
Dear Patrick:

I know computers and the internet. Nonetheless, dumped and cleaned...sorry......STILL NO BUTTONS APPEAR?

The problem is not on my end?

Chrome works fine.....as does Firefox......IE does not show the buttons to login in.

Blessings........Annlee
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Community Rep

  • 146 Posts
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Hi Annlee,

I've tried to replicate this error on multiple machines/browsers but have been unable to do so. Tested on IE 7, IE 8, and IE 9 and everything looked fine. We haven't gotten any other complaints regarding this so it may be an issue with your local machine. Were you using a different version of IE?

Best,

Patrick Collins
MerchantCircle
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annlee_cakes, Champion

  • 52 Posts
  • 13 Reply Likes
Same version as always! Problem appeared about six days ago...all other browsers work fine.

Blessings.......Annlee
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Community Rep

  • 146 Posts
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Thanks for letting us know. We will keep investigating and hopefully will be able to replicate the error so that we can fix it.

Thanks again,

Patrick Collins
MerchantCircle
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nostalgialighting

  • 10 Posts
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When I log in, it takes anywhere from 30-60 seconds for your server to respond. It's been like this for as long as I've had an account. I've logged in from several different locations...the long login time is the same. Once I'm logged in everything seems to move along quickly. It's only at the initial login that there is this looong lag. Is there a fix in the near future?

This reply was created from a merged topic originally titled
Why does login take so long?.
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Community Rep

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Dear nostalgialighting,

We are working on fixing these performance issues as we speak --- A fix should be in place in the near future.

Thanks for the feedback.

Best,
Patrick Collins
Community Rep
MerchantCircle
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nostalgialighting

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When I log in, it takes from 30-45 seconds for the merchant circle server to respond. Once I'm in, everything is quick. This happens at every log in. I've tested this from multiple locations. The result is the same...very slow log in. Is this a recognized problem? Is there a fix in the near future?

This reply was created from a merged topic originally titled
Slow Log in.
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Tom Newman

  • 63 Posts
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Hi,

I can't think of a reason why this would be happening. Our website does have occasional server issues, but none have happened recently. And you say that it works once logged in, which adds to the confusion! Has this only been happening recently? I'm going to pass this on to one of our engineers - any more info would be great.

Take Care,
Tom
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Terry Slaymaker

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Each time I do an internet search and click on a site I want to see, I get re-directed to merchantcircle.com - which I might add has no info on the requested site. I do a re-search and the same thing happens again.

This reply was created from a merged topic originally titled
Connecting to sites on the net.
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Tom Newman

  • 63 Posts
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Hi Terry,

Certain Merchants on our site can pay to have their businesses displayed at the top of Google's search engine. We do not know why this would be happening for every site you click however. Most of our merchants don't pay for the google-enhanced search. I will pass this on to our engineers. For the time being, maybe try clearing your browser's cache and cookies?

Let me know if anything helped. Sorry for the inconvenience.

Take Care,
Tom
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John Holsen

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So I took the time to fill out the duplicate listing report form only to realize there's no submit button! Please fix.

See form here...
http://merchantcircle.desk.com/custom...

This reply was created from a merged topic originally titled
Duplicate listing report form doesn't have a submit button..
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Community Rep - Rory Goodman

  • 454 Posts
  • 5 Reply Likes
Hello John!

Sorry for this response being so tardy, but we looked into the issue and it has since been resolved! There shouldn't be any more problems with the submission form. Thanks for bringing it to our attention and keep us posted on any other issues you may be experiencing!
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Randy Thomas

  • 65 Posts
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My MC account will not stay connected to Facebook and when trying to login to Facebook through the "Account Settings" it will let me connect to Facebook but will not let me actually view my Facebook page from MC. I must get out of MC to go to Facebook.

This reply was created from a merged topic originally titled
facebook login.
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Tom Newman

  • 63 Posts
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Hello Randy,

This is an issue that other MC members have recently pointed out as well. We currently think this is a bug with the log in privacy on Facebook. Our team is looking into this problem, and will update you with our results. Sorry for the inconvenience.

Take Care
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Peter Hope

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You site is listing my personal residence and home phone as a business. The form the remove this doesnt have a submit button
http://www.merchantcircle.com/busines...

This reply was created from a merged topic originally titled
Personall information is posted as a business.
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Tom Newman

  • 63 Posts
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Hi Peter,

The incorrect information has been deleted.
Let us know if you have any other questions/concerns.

Take Care
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Paul Belinne

  • 3 Posts
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I recently aquired the business Sparkleen in Tallahassee Fl. It seems before I took over the business a customer was upset about something. This customer has created a MC page for my business located here: http://www.merchantcircle.com/busines...
They also left the same bad review on our Official MC page here: http://www.merchantcircle.com/busines...

I have responded to her review rather than deleting it, yet my response still has not appeared under the poor review.

Any advice or information someone can share with me?

This reply was created from a merged topic originally titled
Angry customer from previous owner....
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Tom Newman

  • 63 Posts
  • 0 Reply Likes
Hi Paul,

If someone else created your listing, we have the ability of deleting the page. I don't know why your review would not have posted - if you want I can remove the slanderous review as well.

Let me know what I can do!

Take Care
Photo of Paul Belinne

Paul Belinne

  • 3 Posts
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I would like to respond to the review in hopes that we can resolve the issues at hand. Thanks for offering though. It's pretty easy to delete a review.

Yes, please delete the duplicate business listing that they made. Just don't delete our official one please.

I have another concern about my ability to respond to reviews. I have found that in order to see a response to a review. I must click that specific review link to see more, and then am able to see the response that I had left. IMHO this won't work for me. I would assume that once a potential customer sees a negative review it may be too late. They more than likely will not click the poor review to see if there is any type of response. It's great that I can respond to reviews, but pointless because they are not posted beneath the review itself on our main pages. My response will more than likely never be seen.

Thoughts?
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Tom Newman

  • 63 Posts
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The incorrect listing has been removed Paul!

Responding to reviews is a new feature, we are still working out the kinks.
Right now the only other options are to delete the review, or write a new review as a rebuttal.
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Paul Belinne

  • 3 Posts
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Thank you. Hey, fair enough. I think you guys do a great job. I will be creating some great new content to put on my MC pages soon.

Thanks again Tom.
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Tom Newman

  • 63 Posts
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No problem, if you have any other questions let me know.
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Jared

  • 1 Post
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Hi David,

Our business is improperly listed in your website. It has the wrong address, phone number and services listed. I have made numerous requests regarding our removal from your site. It was listed here initially without anyone from my company's consent in an unauthorized manner. It causes harm to my company and continues to waste our companies tie due its showing up in search engines. PLEASE remove our company from your website. I just sent another email request asking for this to be done. This is the 4th time I have made this request. While I appreciate your service, it is detrimental to our business...

http://www.merchantcircle.com/busines...

This reply was created from a merged topic originally titled
Business improperly listed.
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Tom Newman

  • 63 Posts
  • 0 Reply Likes
Hello David,

You're incorrect listing was just removed.

Have a good weekend.
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SchaOn Blodgett

  • 2 Posts
  • 0 Reply Likes
I just noticed you can no longer clip or vote on coupons... :(
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Tom Newman

  • 63 Posts
  • 0 Reply Likes
Hi,

We have not made any changes to our coupons in recent months. If you go to merchantcircle.com, and click "deals" there are still coupons you can clip and vote on. It is possible that some businesses have removed/changed their own personal deals however.
Photo of SchaOn Blodgett

SchaOn Blodgett

  • 2 Posts
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That is where I went, and when I click on Clip or Vote... it does nothing...
Photo of Tom NewmanTN

Tom Newman

  • 63 Posts
  • 0 Reply Likes
I tried clipping and voting coupons this morning and didn't find any bugs. A couple months ago I think I had a similar issue, almost as if the button gets stuck. I've found if you click the "scissors" or "thumbs up" a couple times, it would work. I will pass this on to our engineers.

Thanks
Photo of Suzanne DesRochers

Suzanne DesRochers

  • 5 Posts
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How to remove a listing that isn't yours but has your address and photo on their site (I've tried contacting Merchant Circle for over two years now and NOTHING has been done!)

This reply was created from a merged topic originally titled
How to remove a listing that isn't yours but has your address and photo on their site.
Photo of Tom NewmanTN

Tom Newman

  • 63 Posts
  • 0 Reply Likes
Hi Suzanne,

We usually have you submit listings to our help desk for removal, but since it has your address listed incorrectly, if you submit the link right here, I will remove it immediately.

Take Care
Photo of Suzanne DesRochers

Suzanne DesRochers

  • 5 Posts
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BTW, I guess nobody at Merchant Circle has actually read what I wrote ... THIS ISN'T MY SITE, HENCE, I CAN'T EDIT IT ... SOMEONE USED OUR ADDRESS AND PHOTO ON THEIR SITE ... THEY WERE SCAM ARTISTS AND HAVE BEEN ARRESTED! Now, like I mentioned before, I HAVE for over TWO YEARS submitted the link to their site to Merchant Circle and even threatened to hire lawyers to sue for slander if the site wasn't edited to remove our address and photo.

This is actually the first time I have had a response. Thank you and hopefully the site will be finally down!
Photo of Tom NewmanTN

Tom Newman

  • 63 Posts
  • 0 Reply Likes
Hi Suzanne,

The listing has been removed! Thank you for alerting us.

Take Care,
Tom
Photo of Suzanne DesRochers

Suzanne DesRochers

  • 5 Posts
  • 0 Reply Likes
Hello Tom,

Thank you for removing the site, now can you remove their name in the Merchant Circle search engine or at least remove our address from it.
Photo of Tom NewmanTN

Tom Newman

  • 63 Posts
  • 0 Reply Likes
It can take 48 hrs for the information to completely be wiped off our site's history, but it is deleted, and no link will work for it. I will check its progress tomorrow and Fri to make sure Suzanne :)
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Jack Crawford

  • 1 Post
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bloglines indicates MC is maintaining bloglines but attempting to migrate accounts (retrieving a forgotten password) results in an error message ("An error has occured, please retry later."). Help.

This reply was created from a merged topic originally titled
bloglilnes "An error has occured, please retry later.").
Photo of Tom NewmanTN

Tom Newman

  • 63 Posts
  • 0 Reply Likes
Hello jack,

If you have a merchant circle listing we can help you retrieve a forgotten password.

However we do not provide support for Bloglines, as Bloglines is only our partner.

To get help with from them: http://merchantcircle.desk.com/custom...
http://www.bloglines.com/help/faq/

Best,

MerchantCircle Community Team
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florida_sun

  • 2 Posts
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I used to have a listing for another business of mine about a year and a half ago. I built a nice sized network of connections quite easily. I recently started a new business and have been VERY disappointed in the results. I've spent the last week submitting connection requests and I am not getting any results. 399 invitations sent so far and not even once approved. It seems like nobody is even coming here after they do their initial listing. I'm beginning to wonder if they are getting my invitations at all? If this doesn't change, I can't see any value of even being here.

http://www.merchantcircle.com/busines...
Photo of Tom NewmanTN

Tom Newman

  • 63 Posts
  • 0 Reply Likes
Hi,

I test the Merchant Circle features on a weekly basis, and there haven't been any bugs with the "invitation" process that I can see. You mention that your previous business did quite well on Merchant Circle which I'm glad to hear. I'm curious as to what kind of business that was? Was it a similar identity theft protection business? I looked at your listing, and have added two extra “local cities” to your account. This will place your business into two surrounding cities’ network – not just Kissimmee FL . If you log into your dashboard, and click the “promote” tab, then “local cities” on the left of your screen, you will be able to edit these cities. Here is a link on how to do so:
http://merchantcircle.desk.com/custom...
Photo of Robert E McLeod

Robert E McLeod

  • 96 Posts
  • 18 Reply Likes
I have to say I have seen the same problem. Since the major changes early in 2012 the percentage of accepted connections based on the invites I sent is about 1 percent before the change it was about 20%. How is this better and I believe most merchants are checking and signing in much less often now as they feel MC is not as relavent as it was before. Everytime I go to the new site there some broken link. But I find if you refresh multiple times the page than the link works. Either you have some script that is taking to long to load or something not in sync from server to server. Specifically the See my entire network link. If a merchant connects with ;me I like to see if they have local connections that I might want to invite. But most of the time that link is broke until you refresh your screen up to 10 times. These kind of things make people less likely to use the site.
Photo of Tom NewmanTN

Tom Newman

  • 63 Posts
  • 0 Reply Likes
Hi Robert,

I will try testing the 'see my entire network' link. Do you have the URLs to any other broken links? I can report these bugs to our MC engineers.

Thanks
Photo of Tony

Tony

  • 45 Posts
  • 15 Reply Likes
Yes I had to come back today for a look and as I suspected this place is dead.

Florida sun said it all. When the new management took over those of us that spent half our life here making merchant circle saw it was clearly the end of merchant circle. We all had a great networking community that worked and now I can send out thousands of invites before I get 3 accepted weeks later maybe. Not like before when we got dozens of connections daily and conversions to sales on a daily basis. You have lost the magic which was people like us that didnt just login and prowl. I miss the sales we had and the customers we welcomed in to our co op of low packaging prices. Along with Google's plan to disrupt organic search so badly that PPC would be the only way to continue the google traffic train if you put all your eggs in google's basket, you all have made it much more difficult for anyone to start or succeed at small business. Good work Boys, Pat yourself on the back you found a way to make money while screewing things up for everyone else. Way to go and god bless American greed.
Photo of Tom NewmanTN

Tom Newman

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Hi Tony,

Merchant Circle has had continued growth over the last three years regardless of who owns and manages it, and we still have the same engineers. Over 1.2 million people visit our site each year, which means small business owners are receiving continued exposure.

You are right, many business owners don't utilize their listings as much as they could, some just want to put their information up and then leave it. We can't always control the way they maintain their page, although we try to offer them tips and tutorials on how to use newsletters, publish coupons, upload pictures, and network with fellow businesses.

It can be frustrating when Google changes their search policies. That is one reason why we also use Yahoo and CitySearch for our listings. But unfortunately Google can overshadow them at times.

Over 70% of businesses on Merchant Circle have free accounts - we don't receive a dime from them, and our site can only benefit their exposure in the long run. We make money from paid ads which are posted on our site, and from merchants who chose to buy leads - I don't understand how that is greedy.

I'm sorry if your experience with Merchant Circle wasn't what you expected. Do you have any questions/concerns with your business listing which I can try to help you with?

Take Care,
Tom
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MerchantCircle Community Support, Champion

  • 105 Posts
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Please post support requests here.

Support requests include: listings edits, content removal requests, login/password issues, and paid service issues.

Please know, the BEST place to find information for support-related requests is the Help Center: http://merchantcircle.assistly.com/

We'll try to answer your question as quickly as we can, but please know we are a very small team. So we really appreciate your patience.

Best,
Trish Burnside
Community Manager

This reply was created from a merged topic originally titled
MC Support Requests - Post em' here and we'll at least set you in the right direction :).