Different phone number for each location

  • Problem
  • Updated 2 years ago
  • Solved
I am trying to set up stuff for a company that is a national franchize with one phone number that rings to the different locations. This is causing all types of problems with branding and everything.

It is not just merchant circle that does it, it is about every place to market. Our company name and phone number are the same for branding purposes but this "have to use a different phone number for each listing kills our marketing goals".

I will not name our company here because I am not trying to use this forum for advertising but for an example think about 1-800-flowers or 1-800-pet-meds.

We have franchises nationwide but all calls come in through one number to make things easier for customers and protect our company from the franchises stealing our jobs that we work hard to get.

I understand why companies have policies like this but these types of issues make companies that set things up the way they should be end up being punnished.
Photo of RodneyR

Rodney

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Posted 2 years ago

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Photo of Community Rep - Rory Goodman

Community Rep - Rory Goodman

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Hi Rodney,

Thank you for reaching out to us. This particular question needs to be directed to toplevelsupport@merchantcircle.com. We definitely have an option for this type of situation that we would be interested in exploring with you.

Please email our support team at your earliest convenience and we will get back to you as soon as possible.

Thanks!