How can I report spam in MerchantCircle?

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  • Updated 2 years ago
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How can I report spam in MerchantCircle? There is a company hijacking listings in MerchantCircle
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Mac Teb

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Posted 2 years ago

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Pete's Carpet

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That is a good question? I want the answer also. There is a person who is Spamming Merchant Circle, Insiderpages, and Citygrid As well as YP.com and yahoo.local with hiundres of fictitious business names and fake addresses. And then giving themselves literally hundreds of positive reviews in a very short time to get top placement. Their listins dominate the first three pages on some sites. To make matters worse, they are SPAMMING other legitimate businesses with negative SPAM reviews. What can be done about it? I have email and sent reports but nothing seems to get done about it!
Any help would be appreciated.
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Tom Newman

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MC is constantly trying to cut down on spam and the misuse of our review system. Could you provide the URLs to the pages you think have been spammed? We will look into this, and can delete business listings if they do not follow our policies.

Take Care,
Tom from Merchant Circle
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Pete's Carpet

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Here are a few of the business listing that are spamming you. They all are the same person, using fictitious business names and fake addresses.
Well.....
Of all the Spammers I found and reported via email last night, the only one I found is this one!
I am so impressed how fast your team deleted the SPAM listings. Here is one that was missed. They are spamming all of their positive reviews!

http://www.merchantcircle.com/busines...

Here are the listings that got spammed with negative reviews by these same people. Some of the reviews were erased by the business owners via their dashboard, but their overall Star rating is still affected by the spam that was deleted.

http://www.merchantcircle.com/busines...

http://www.merchantcircle.com/busines...

Again, almost all of the spam has been removed.

You people are awesome, very quick and responding to the problem. I am totally impressed. I will spend my advertising $ with your company via CityGrid.
I was almost sucked into YELP, but I think they have serious problems and their FILTERS DO NOT WORK, unless you pay $500.00+ a month.

Thanks for your response.
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Pete Ellington

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Tom,
This SPAM listing is still showing up on Merchant Circle.
http://www.merchantcircle.com/busines...
They are using an address for a Grocery Store called Market Street in McKinney, TX. This company is based out of Houston TX, 250 miles from here, and is NOT at the address they have listed in their business listing.
They are using fictitious addresses which I believe is in violation of the terms of service. Also they are spamming all their own positive reviews.
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Mac Teb

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Pete's Carpet

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That is SPAM itself! Not appreciated, and probably a good way to get your account suspended!
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Mac Teb

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some of the links actually have other business names in them, making me think that business is hijacking competitor listings.
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Tom Newman

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Thanks again Mac,
I removed the listings
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Ed Tapia

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Baystate Disposal is spamming and hijacking competitor listings. I think it would be safe to remove all links to baystatedisposal . com

Here they added their website link and phone number under TNT Disposal
http://www.merchantcircle.com/busines...

They are also spamming with reviews from
http://www.merchantcircle.com/busines...

Here they added their link and phone number under Servpro Industries Inc
http://www.merchantcircle.com/busines...

Here they added their link and phone number under Dumpster Depot
http://www.merchantcircle.com/busines...

here they hijacked Roof Tpp Recyling's
http://www.merchantcircle.com/busines...

Here they hijacked Carnabuci Elena M
http://www.merchantcircle.com/busines...

Here they hijacked Cams Demo & Disposal
http://www.merchantcircle.com/busines...

Here they hijacked Okeefe Roofing's listing
http://www.merchantcircle.com/busines...

Here they hijacked Progressive Disposal
http://www.merchantcircle.com/busines...

Here they hijacked Mello G Disposal
http://www.merchantcircle.com/busines...

Here they hijacked Bellan.Disposal
http://www.merchantcircle.com/busines...
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Tom Newman

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These have been deleted.
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Tom Newman

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Thanks for posting the screenshot. We are looking into this right now, and I will delete the duplicate listings.
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Tom Newman

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About half of these listings have been removed you guys.

It is a slow process because we don't want to remove a legitimate business accidentally. We appreciate the help though, makes my job a little easier! Post more if you find them.
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Stormy Clouds

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This is fake review by competitor. Not to mention the business closed 10 years ago. I would remove both so the new business next to me doesn't catch flack. Amazing how many fake reviews and old listings there are.

Thanks

http://www.merchantcircle.com/busines...
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Tom Newman

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Hello,

Both have been removed. Thanks for alerting us. If you find any more please share them as well!

-Tom
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Greg

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How about spamming in reverse...this person has been told many times that Without an the proper notice (DMCA) we cannot and will not remove content from a clients website. Their response has been that they will not provide the required legal documents.
http://www.merchantcircle.com/busines...

Yet they see fit to engage in a campaign of internet bullying....

You can get a more complete idea of the extent of their efforts here
http://www.webhostingtalk.com/showthr...

Thank you
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Community Rep - Rory Goodman

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Hi Greg,

This case sounds like it might be a bit to complicated for us to resolve over the forums. If you could email our support team at toplevelsupport@merchantcircle.com we will be able to review this case and take the appropriate action.

To clear the air, any time there is a case of copyright infringement, MerchantCircle will gladly remove the material that is in violation. We do not condone infringement, and will review all cases that are brought to our attention.

Please note that we will do everything in our power to prevent potential copyright issue from developing into legal cases, but we cannot give out any user information without a court order.

So if you could contact our support desk we will be able to get a better grasp of just how we can help you and resolve this issue as quickly as possible.

Thank you for reaching out to us and have a fantastic day!
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Nick

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http://www.merchantcircle.com/busines...

This user is posting FALSE information about this company...and they posted 2 reviews in ones day...please delete
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Community Rep - Rory Goodman

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Hi Nick,

I have gone ahead and removed the entire listing since it was unclaimed. In the future, you can email toplevelsupport@merchantcircle.com in order to request that reviews or other content be considered for removal.

Thanks and have a great day!
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Ed Schneider

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I'd like to delete 2 duplicate listings...

http://www.merchantcircle.com/busines...

http://www.merchantcircle.com/busines...

As the correct listing (with the photo) is - http://www.merchantcircle.com/busines...

Thanks!
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Community Rep - Rory Goodman

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Hi Ed,

Thank you for reaching out to us. Since you have included the URLs for the listings that need to be deleted, I was able to go ahead and have those listings taken down.

For future reference, you may submit the URLs for deletion here and it it will be processed through our automated system:

http://merchantcircle.desk.com/custom...

Have a fantastic day!
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Peter

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This page is spam and needs to be removed.

merchantcircle.com/business/Dons.Truck.And.Tractor.Repair.866-623-0013
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Community Rep - Rory Goodman

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Hi Peter,

After a very quick review, yes this listing was in violation of our TOS and has since been removed.

This kind of activity is very difficult to prevent, but we do try to make our best effort at removing inappropriate content as quickly as we can. Thank you for bringing this to our attention.

Have a very Happy Thanksgiving!
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Daniel T

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The following listings are in clear violation of your TOS and are indeed fake:

http://www.merchantcircle.com/busines...

http://www.merchantcircle.com/busines...

http://www.merchantcircle.com/busines...

The only business registered at 11 Chestnut St., Tenafly, NJ 07670 is Advanced Security Systems, Inc.

The same business that has been registered at this location for over 25 years.

Advanced Security Systems, Inc.
11 Chestnut Street
Tenafly, NJ 07670
201-567-8363
http://www.adv-sec.com
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Community Rep - Rory Goodman

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Hi Daniel,

Thank you for bringing this to our attention. Because you included the specific URLs for the listings that need to be taken down, I have already gone ahead and removed these pages from MC.

In the future, you can submit listings for removal based on the appropriate category here: http://merchantcircle.desk.com/custom...

Thank you for using MerchantCircle and have a very pleasant day!
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April Adiletta

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There are multiple "Cranbury Animal Hospital" (888) 629-8637 that is not the correct phone number. Plus the veterinarian of this hospital keeps getting about 7 emails a day.
http://www.merchantcircle.com/busines...
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Community Rep - Rory Goodman

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Hi April,

If you have found duplicate listings for a business on MC, we would be happy to take them down for you.

You may submit the URLs for deletion here:

http://merchantcircle.desk.com/custom...

Thank you for reaching out to us and have a very pleasant day!