how to remove my review

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  • Updated 2 years ago
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I want to remove my review
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Dmitry

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Posted 3 years ago

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Community Rep - Rory Goodman

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Hi Dimitry,

This question is a little vague, but I will offer you several solutions that may fit the specifications of your problem. This is something we see all the time and can deal with very simply. In any case, you will want to email toplevelsupport@merchantcircle.com with the details about the review and a link to the content in order for any action to be taken.

1. If you are a merchant who has found a negative review on your site, you may submit the content for potential removal by contacting our support desk with the URL to the content, title of the review, and some information about why the content should be removed. Please note that we do not remove reviews simply due to a negative experience. In these situations, we would like the merchant to respond to the review and offer an explanation/rebuttal against the consumer's claims. If the content is blatantly in violation of our terms of service or contains explicit content, it will of course be removed.

2. If you are a consumer who has posted a review about a merchant that you would like to retract, we recommend posting a follow-up review to clarify the situation and explain why you have a different view on the matter at this later point in time. If the review you posted was defamatory in nature, it can be taken down by contacting our support desk and explaining the situation.

Please understand that we really do not want to remove reviews outright because it detracts from the community image we are seeking to foster here at MerchantCircle. We definitely understand that merchants need to take care of their business image and are happy to remove content that is inappropriate or counterproductive to our community aims.

Thank you for reaching out to us and I hope that this answers your question. if you need any further assistance, please contact our support desk.

Thank you for using MerchantCircle and have a very Happy Thanksgiving.
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James Hammersla

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"Please note that we do not remove reviews simply due to a negative experience." I think you do allow merchants to remove reviews that are negative. Below is a review I posted about a local business (name has been removed) that when it was not there two days later I thought I didn't post it correctly, I posted it again and it is again gone. I don't see anything that I can see vilates your terms of service. I used MerchantCircle to find good service in my local area and instead discovered there is a reason there are only 5-star reviews.

"Cannot seem to get past the phone service they use. My first call went to their phone service and the service could not tell me if they had a service location in my area (was mobile and using my phone). Hung up and used my phone to locate the address. Went to the address and did not see them. My second call again went to the phone service while I was sitting at the business address the phone service was unable to find me anyone to talk to or verify the address and kept citing they were the "after hours phone service" -- during posted business hours and had no information. They said they could have someone call me back, I waited 10 minutes in my car then I took my business elsewhere."
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Community Rep - Rory Goodman

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Hi James,

The way our system is set up, merchants can remove reviews from a listing page through the dashboard. The response that was offered yesterday was more specifically in reference to unclaimed listings that have reviews posted on the public-facing page.

We will often be contacted by business owners who have not created an account with MerchantCircle, but who found content on their business listing that was unfavorable. In these cases, we request that the business owner sign up for MerchantCircle and rebut the claims that have been made. It doesn't always work out this way, but we do try our best to promote this as the most desirable outcome.

To answer your question specifically, merchants can remove reviews from their listing pages through the dashboard because of the need to prevent spamming and abusive content. This feature was added after much appeal from our community. We are trying to promote a greater sense of community and involvement on MerchantCircle, so we strongly recommend responding to negative reviews instead of simply removing them, but this action ultimately rests with the business owner.

I hope that this sheds some light on the issue and that you will continue to user MerchantCircle to your advantage as a consumer.

Thanks for reaching out to us and have a very Happy Thanksgiving!
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James Hammersla

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"I hope that this sheds some light on the issue and that you will continue to user MerchantCircle to your advantage as a consumer."

Actually, now there is no way I would use MerchantCircle to research businesses. If you allow businesses to remove valid negative reviews and offer only preselected stellar reviews, you are less of a consumer service than a way for the business to self promote a positive but possibly misleading picture of their quality of service.
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Community Rep - Rory Goodman

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James,

I am sorry that you feel this way. We will try to do a better job of incorporating this kind of sentiment into our development process in the future. We do believe that MerchantCircle offers value to consumers and merchants in the promotion of community and demonstration of performance.

Thank you for expressing your feelings and we do hope that you have a great day.
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Brad Thompson

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Sure, don't let businesses remove reviews, but let the authors have control over them! Every other major website with reviews allows that functionality.