I have 16 reviews right now but the past 5 or so havent been posting

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  • Updated 4 years ago
  • Solved
I am not an official member of merchant circle. What I mean by that is, I haven't payed to upgrade my account. Anyhow, Ive had lots of people leave me reviews recently and for some reason the reviews are not posting. Recently a total of five people left me a review and I still have not had any of them post. Whats going on?
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Marc Mosello

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  • pissed

Posted 4 years ago

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Photo of Community Rep - Rory Goodman

Community Rep - Rory Goodman

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Hello and thank you for reaching out to us!

First of all, if you have claimed a business listing, created a listing for your business, or signed up for a neighbor account, YOU ARE A PART OF MERCHANTCIRCLE!

The issue with review posting is something we began to see last week. Due to some changes that were made in the way our system filters SPAM content, many site users were unable to post a variety of content (pictures, blogs, coupons, etc.) This problem has been identified and worked on by our engineers for the past week.

We believe the issue may be resolved, so if the reviews you are referencing were generated last week before Friday, it is very likely they will need to be re-submitted in order to appear on your listing page. If, however, these reviews were generated AFTER FRIDAY NOVEMBER 30, please contact our support team at toplevelsupport@merchantcircle.com with the link to your business profile so our team can take a look and see if something is still going wrong.

Thanks again for reaching out to us and we do hope that you have a fantastic day!