New, published Coupon missing from "Manage Coupons" page

  • Problem
  • Updated 3 years ago
  • In Progress
We created and published a new coupon a few minutes ago. Because we do this every month, we are familiar with the process. We checked our activity feed and the coupon showed up. We then went back to the "Manage Coupons" page and deleted the old coupon. Once we did that, we noticed, that the new coupon wasn't listed in the "Manage Coupons" page. We refreshed the page, even signed out and back in - no difference, it's still missing. What happened?!
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Diet Doctors

  • 1 Post
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Posted 3 years ago

  • 1
Photo of Community Rep - Rory Goodman

Community Rep - Rory Goodman

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I am sorry to inform you that due to some recent changes with how our system has been filtering content, we are seeing this problem for many site users. This is something our engineers have been focusing on and are working to resolve as we speak.

You are not alone with this problem, we have sourced it and are currently working on getting the site back to normal as soon as possible. We sincerely apologize for the inconvenience this has caused for our loyal merchants, and we hope to have things running smoothly again soon.

Thank you for reaching out to us and we do appreciate your patience on this matter as we fix this problem!

Have a fantastic day!