OLD address keeps showing up!

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
Our OLD business address keeps showing up in MerchantCircle but when we log in to our business account the NEW address is there.

PLEASE help, we've spent hours trying to figure out where the old address is coming from. We moved OVER one year ago and new clients are going to the old address!

OLD address: 27514 Calle Arroyo San Juan Capistrano CA

NEW/CURRENT address: 30320 Rancho Viejo Rd #102 San Juan Capistrano CA 92675
Thanks much!
Photo of Robin Varnet

Robin Varnet

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  • confused

Posted 4 years ago

  • 1
Photo of Community Rep - Rory Goodman

Community Rep - Rory Goodman

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Hi Robin,

For customized support with your issue, please reach out to toplevelsupport@merchantcircle.com for assistance.

Broadly speaking, there are two reasons why you could be experiencing this issue:

If your listing was generated from a partner of ours before you were able to claim the listing, there may be a block on the information you can edit. In this situation, we will need to manually remove this block in order to allow you to properly update the information you are displaying.

There could be a duplicate listing with the incorrect/outdated information that is getting confused with the listing you have maintained. In such a case, we can remove the duplicate listing, leaving only your active listing available for display in SERP pages.

I hope that this offers you some perspective on what may be the case, but I recommend contacting our support team with the link to your MC listing page so we can take a look at what is going on here.

Thanks for reaching out to us and have a wonderful day!